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[kcdesi Friend kcdesiJoin date: September 2007Posts: 62Downloads:9Uploads:5 Thanks: 11 Thanked: 3 times in 1 posts]

#193048

Hi – This is a question for the staff – I have a JATC renewal coming up in two weeks. Two weeks ago, i.e. 30 days prior to expiry of my membership I got an email from JA asking me to renew and was offered a 30% discount. I immediately tried to and I was asked for a coupon code that was not in the email initially sent to me. I opened a ticket for that afterwards and I emailed support directly and till date I have not received the coupon code. I do want to save some money while extending for one more year.

Who can help me?

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#515755

I have forwarded your issue onto the JA Sales Team for review and further response.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#515791

<em>@kcdesi 402353 wrote:</em><blockquote>Hi – This is a question for the staff – I have a JATC renewal coming up in two weeks. Two weeks ago, i.e. 30 days prior to expiry of my membership I got an email from JA asking me to renew and was offered a 30% discount. I immediately tried to and I was asked for a coupon code that was not in the email initially sent to me. I opened a ticket for that afterwards and I emailed support directly and till date I have not received the coupon code. I do want to save some money while extending for one more year.

Who can help me?</blockquote>

Hi there,

The renewal link at $49 ( saved 30% OFF) for JATC standard membership 1 year is valid until the membership expires.

For your case, the renewal link – included 30% OFF is still available under your account now. Just simply log in your member area at http://www.joomlart.com/member/signup.php, then you can see it therein.

Please try again. If you do not see the renewal link for JATC 1 year at $49 on your member area of JoomlArt, please send me screenshot of it to check further.

Regarding ticket you mentioned, may I know your ticket ID so that I can keep track again.

Feel free to reply back if i could be of any further assistance.

Regards

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