Create JA VM Product Module

Forums    Joomla Templates Club    JA Hawkstore    Create JA VM Product Module
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  • mdpeiretti Friend
    February 18, 2015 at 7:43 pm #203921

    Hi, Im new to joomla world, in fact this is the first time im using it!

    I’ m having trouble trying to create / edit a JA VM Products type module, when i click on edit or new site the following window appears:

    The plugins and modules versions are the quickstart ones, i tried from different browsers, but i get the same page. what could be wrong?

    thanks in advance and sorry for my english

    best regards!

    1. Captura-de-pantalla-2015-02-18-a-las-16.36.14
    pavit Moderator
    February 18, 2015 at 8:11 pm #559936

    Hi

    Could you please send me via Private Message a temp super user account to your backend administrator page ?

    the link you posted here seems not the ja_hawkstore template , this would help us to better understand what is happening on your website

    7of9 Friend
    February 20, 2015 at 4:22 am #560075

    If you set the errors to maximum from the global configuration, you see the error that describes why this happens. So far nobody from Joomlart has replied about this. I have also opened a thread about this here: http://www.joomlart.com/forums/topic/fatal-error-class-jelement-not-found-vm-products-after-installing-j3-quick-startr/ and there is an older thread about this here: http://www.joomlart.com/forums/topic/cant-open-the-vmproducts-modul-e/
    So far no news. I am sure it happens to all who use this module. The only way that I managed to partly work around this is (since you cannot create a new one or edit an old one.), copy an old module from the template and change the configuration in the database via phpMyAdmin. If you don’t know how to do this, let me know and I’m going to post some pictures, that explain it.
    In the mean time, can anyone from the Joomlart support team shed some light here, PLEASE?

    pavit Moderator
    February 20, 2015 at 6:14 am #560082

    @7of9

    This Thread has already opened a support ticket for Jomlart Devs – Ticket ID (PRK-449-61845) so as you can see problem is actually in solution phase and will be solved as soon Joomlart will be again at 100% of dedicated staff, actually it is reduced due to the annual festivity

    1 user says Thank You to pavit for this useful post

    1. 7of9
    7of9 Friend
    February 20, 2015 at 7:10 am #560085

    Thanks Pavit,

    I hope they fix it soon. 🙂

    mdpeiretti Friend
    February 20, 2015 at 12:47 pm #560111

    <em>@pavit 459291 wrote:</em><blockquote>Hi

    Could you please send me via Private Message a temp super user account to your backend administrator page ?

    the link you posted here seems not the ja_hawkstore template , this would help us to better understand what is happening on your website</blockquote>

    PM sended! tks!

    pavit Moderator
    February 20, 2015 at 4:49 pm #560145

    Hi @mdpeiretti

    Your problem is the same that occurred to @7of9, Joomlart developers has on charge solution for this issue, i will update you when it will be solved.

    In the meanwhile thanks for your patience.

    Adam M Moderator
    March 30, 2015 at 7:56 am #565029

    Hi @mdpeiretti,

    Please check my last reply in this thread.

    mdpeiretti Friend
    April 1, 2015 at 6:14 pm #565387

    <em>@Adam M 466077 wrote:</em><blockquote>Hi @mdpeiretti,

    Please check my last reply in this thread.</blockquote>

    Hi is there any news? its been a long time and no answers!

    sorry for my english!

    best regards!

    mdpeiretti Friend
    April 1, 2015 at 6:19 pm #565388

    <em>@pavit 459503 wrote:</em><blockquote>@7of9

    This Thread has already opened a support ticket for Jomlart Devs – Ticket ID (PRK-449-61845) so as you can see problem is actually in solution phase and will be solved as soon Joomlart will be again at 100% of dedicated staff, actually it is reduced due to the annual festivity</blockquote>

    Hi, how could i see the advances of the ticket?

    regards!

    Adam M Moderator
    April 6, 2015 at 11:45 am #565923

    Hi @mdpeiretti,

    Actually after assist another customer via Dedicated Support ticket as mentioned above, I raised a bug report here so our development team can take a look and investigate the problem.

    In this case, we would appreciate your patient and understanding as development process always take time and we will let you know asap when the update is available.

    mdpeiretti Friend
    April 15, 2015 at 12:40 am #566953

    <em>@Adam M 467235 wrote:</em><blockquote>Hi @mdpeiretti,

    Actually after assist another customer via Dedicated Support ticket as mentioned above, I raised a bug report here so our development team can take a look and investigate the problem.

    In this case, we would appreciate your patient and understanding as development process always take time and we will let you know asap when the update is available.</blockquote>

    Hi Adam,

    I understand the developer process, but please put in my place and understand me, cause i bought a suscription only for using this template, as supposed on the demo, and its not working! i have been passed more than 2 months, if i would purchased a 3 month support, my time would be ending soon.

    please update me with any news!

    sorry for my english!

    best regards!

    mdpeiretti Friend
    April 15, 2015 at 12:44 am #566954

    <em>@7of9 459493 wrote:</em><blockquote>If you set the errors to maximum from the global configuration, you see the error that describes why this happens. So far nobody from Joomlart has replied about this. I have also opened a thread about this here: http://www.joomlart.com/forums/topic/fatal-error-class-jelement-not-found-vm-products-after-installing-j3-quick-startr/ and there is an older thread about this here: http://www.joomlart.com/forums/topic/cant-open-the-vmproducts-modul-e/
    So far no news. I am sure it happens to all who use this module. The only way that I managed to partly work around this is (since you cannot create a new one or edit an old one.), copy an old module from the template and change the configuration in the database via phpMyAdmin. If you don’t know how to do this, let me know and I’m going to post some pictures, that explain it.
    In the mean time, can anyone from the Joomlart support team shed some light here, PLEASE?</blockquote>

    Hi, @7of9 could you please explain me the detailed workarround for this?

    tnks in advance
    best regards!

    7of9 Friend
    April 17, 2015 at 6:32 am #567360

    Hi @mdpeiretti ,

    Do you have access to phpMyAdmin? Do you know how to use this tool? Because if you don’t, I’m afraid you cannot apply this work around. You see, you need to manually modify the records that hold the information of the modules at the modules table of Joomla Database and basically change the values of the category IDs to the ones you want to be displayed.
    If you have access to phpMyAdmin and you think you can do it but need more help, I’m here to help you out. I could even do it for you if you give me access.

    Adam M Moderator
    April 27, 2015 at 9:52 am #568442

    Hi @mdpeiretti,

    Please check my last reply here.

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This topic contains 16 replies, has 4 voices, and was last updated by  Adam M 9 years, 7 months ago.

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