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[jcsanjurjo Friend jcsanjurjoJoin date: May 2012Posts: 116Downloads:0Uploads:46 Thanks: 26 Thanked: 2 times in 1 posts]

#179574

Hi guys, I’m blocked due to an ERROR with the Demo Builder environment. I can login as admin, but once logged, in some transactions I get the following message

<blockquote>Forbidden

You don’t have permission to access /administrator/index.php on this server.</blockquote>

and a blank page.

There are a lot of points where the system fails, as an example, in order to reproduce de error, you can try at Backend>Menus>Main menu …. then go to the bottom of the page and click 2 or Next or End Buttons.

I tried as well with a new demo environment (http://ja-zite1343829399.joomweb.com and http://ja-zite1343821185.joomweb.com) and error persists

Thanks in advance for your assistance

joancarles

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#462956

Hi jcsanjurjo,

I have tried and did not see the mentioned problems, maybe there have been problems with the system at the time you built the demo, would you mind try again one more time and let me know if the problem still there ?

[jcsanjurjo Friend jcsanjurjoJoin date: May 2012Posts: 116Downloads:0Uploads:46 Thanks: 26 Thanked: 2 times in 1 posts]

#462976

Hi @sherlock Holmes, I try again, and the problem still is there …

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[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#463039

Hi jcsanjurko,

From the image attachment I am seeing it still is the demo site of ja-zite1343829399 you should try to build a new one to see if the problem disappear 🙂

[jcsanjurjo Friend jcsanjurjoJoin date: May 2012Posts: 116Downloads:0Uploads:46 Thanks: 26 Thanked: 2 times in 1 posts]

#463076

Hi again Sherlock Holmes, I ordered a new Demo Builder environment -now is http://ja-zite1343999986.joomweb.com- and tried again at Backend>Menus>Main menu …. then go to the bottom of the page and click “2” or “Next” or “End” Button, and still the same error. See screenshot

Thanks for your assistance.

joan carles

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[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#463301

Hi jcsanjurjo,

I have tried but it’s strange that I could not replicate the mentioned problem, let me know if there are any special settings you have made in building the demo 🙂

[jcsanjurjo Friend jcsanjurjoJoin date: May 2012Posts: 116Downloads:0Uploads:46 Thanks: 26 Thanked: 2 times in 1 posts]

#463321

No, no special settings. The only thing I can choose is the admin password when I order a demo builder environment. No more …

joan carles

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#463458

<em>@jcsanjurjo 333227 wrote:</em><blockquote>No, no special settings. The only thing I can choose is the admin password when I order a demo builder environment. No more …

joan carles</blockquote>

That’s strange, I have tried more than one time and could not replicate the problem myself, Would you please try it again one more time ?

1 user says Thank You to Sherlock for this useful post

1. jcsanjurjo

[jcsanjurjo Friend jcsanjurjoJoin date: May 2012Posts: 116Downloads:0Uploads:46 Thanks: 26 Thanked: 2 times in 1 posts]

#463579

Not yet @sherlock Holmes. BTW I installed a quicstart site and now I can access to all the backend settings. Thanks in any case for your help. joan carles

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#463676

<em>@jcsanjurjo 333555 wrote:</em><blockquote>Not yet @sherlock Holmes. BTW I installed a quicstart site and now I can access to all the backend settings. Thanks in any case for your help. joan carles</blockquote>

okay That’s another way to access the back-end settings 🙂

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