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[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#311149

<em>@tcraw1010 136844 wrote:</em><blockquote>There is noting remotely illegal about it . . . this plan has been in place for OVER a year now. There has been PLENTY of notice to everyone about the change that would be occurring in August 2009.
</blockquote>

Only a shame that they only changed frontpage and faq’s yesterday, so everyone who signed up over the year have subscribed to 2 templates a month. Had to create a topic about it for them to change it. Glad i didnt sign up this month expecting 2 templates a month and then only get one.

If you look around to other template clubs before joining and see that JA promises you 2 templates a month this can be the factor to go to JA and not to others, and then it turns out to be only 1.

[prakash Friend prakashJoin date: October 2008Posts: 439Downloads:0Uploads:1 Thanks: 2 Thanked: 146 times in 115 posts]

#311155

<em>@bennitos 136866 wrote:</em><blockquote>Only a shame that they only changed frontpage and faq’s yesterday, so everyone who signed up over the year have subscribed to 2 templates a month. Had to create a topic about it for them to change it. Glad i didnt sign up this month expecting 2 templates a month and then only get one.

If you look around to other template clubs before joining and see that JA promises you 2 templates a month this can be the factor to go to JA and not to others, and then it turns out to be only 1.</blockquote>
yes i totally agree with you…even as of today in Joomla Templates Club it still says 65 current + 20 coming – so what would one make of it. And again if they are releasing only one template per month then they should charge accordingly – between 200-300 / year which others charge for a developer license.

[scotty Friend scottyJoin date: March 2008Posts: 2339Downloads:0Uploads:13 Thanks: 76 Thanked: 827 times in 595 posts]

#311159

I agree also. 2 Templates pre month is what has been advertised everywhere. It’s only in the forum that it said otherwise. I think if anyone where to complain they would have to get an extended membership until they get all the templates they (were lead to) believe they were buying.

I just hope for Joomlarts sake that Augusts template is going to be something special!!

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#311171

prbalge;136872And again if they are releasing only one template per month then they should charge accordingly – between 200-300 / year which others charge for a developer license.

Now THAT I would lean toward agreeing with.

[leave2 Friend leave2Join date: January 2008Posts: 40Downloads:2Uploads:9 Thanks: 2 Thanked: 5 times in 1 posts]

#311172

<blockquote>- We can come back to old template and give them a new life like we have done with JA Teline and JA Teline II
</blockquote>

Is there any schedule for Ja Teline III ????

[didima Friend didimaJoin date: September 2007Posts: 394Downloads:2Uploads:6 Thanks: 12 Thanked: 31 times in 3 posts]

#311174

good thinking and would be better, because we need to catch up with joomla 😉

[scotty Friend scottyJoin date: March 2008Posts: 2339Downloads:0Uploads:13 Thanks: 76 Thanked: 827 times in 595 posts]

#311189

leave2;136892Is there any schedule for Ja Teline III ????

What would you like to see in it that is not in Teline 2?

[mihirc Friend mihircJoin date: December 2008Posts: 597Downloads:0Uploads:3 Thanks: 62 Thanked: 95 times in 39 posts]

#311330

Hello Hung,

I agree with the jbrett post and I think that you retire some of the older templates and work on the new ones.

What you can do for support is that you can get enthusiastic people (3 – 4) , make then incharge of the older templates, their support etc, so that you wouldnt have to worry about it, but also that the templates remain uptodate. I would love to do this job 🙂

Seriously speaking, this will make your work easier, and will also let you focus on the main objective, that is creating new templates. Between, I personally think that the no of ppl supporting in the JA is lesser as compared to the different other companies. You can expand the no. of ppl.

Regards,
Mihir Chhatre.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#311342

<blockquote>From September 2008 (or earlier), a new license & domain management system will be introduced. You will not have to add domains to the license system.It will automatically be registered once you install the template.</blockquote>

This is great idea and should solve most of the licensing problems and domain registration problems.

One template a month >> That should give ample time to Designer / developers to provide quality > all browser compatible templates.
Hope to see CB based template too.

<blockquote>As JoomlArt continues to grow, we will try to hire more developers, designers in the coming months to further improve our templates and extensions. Support will also be extended to ultimately help our members. When you decide to choose us, we want to make sure that you will not only get the best Joomla design on the Net but also receive our Getting Better All The Time services.</blockquote>

What more to ask for?

Regards

Arvind

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#311348

<em>@drarvindc 137099 wrote:</em><blockquote>
What more to ask for?

Regards

Arvind</blockquote>

What more to ask for?

Its easy said “we are improving support”, but doing it is a different story. And support has been dramatic last weeks. A ticket system is nice but if they are not responded to it aint. Its quite common people dont even get a response for like a week. Also look at the many complaints about the support last weeks in the forum.

I think about every active member on this forum see’s that too, JA is just lucky that these active forum members sort out most support questions or half of the questions would be unsolved…..

[prakash Friend prakashJoin date: October 2008Posts: 439Downloads:0Uploads:1 Thanks: 2 Thanked: 146 times in 115 posts]

#311350

<em>@bennitos 137105 wrote:</em><blockquote>What more to ask for?

Its easy said “we are improving support”, but doing it is a different story. And support has been dramatic last weeks. A ticket system is nice but if they are not responded to it aint. Its quite common people dont even get a response for like a week. Also look at the many complaints about the support last weeks in the forum.

I think about every active member on this forum see’s that too, JA is just lucky that these active forum members sort out most support questions or half of the questions would be unsolved…..</blockquote>

Yes, I completely agree…there have been many instances where members like you and me have helped out when JA did not respond quickly. we have also see many complaints from members that JA has been very slow to respond in-spite of multiple tickets.

But like i feel..after august first they will not have that excuse too…that they are busy developing 2 templates as that would now be limited to just 1 template and hence they will need to deliver better quality templates and not basic designs like they have done for the first template this month

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#311351

Hi Bennitos,

Originally Posted by drarvindc
What more to ask for?

Regards

Arvind

At once, i do agree JA lags behind in the support to some extend. My comment “What more to ask for?” was for the proposed improvement in the support services and hiring new staff.
It was much more of personal opinion as i feel increase in staff shall have positive impact on support too.

As far as i have seen in the Ticket System of JA (i have read access), most of the tickets are replied too within 24 hrs. Some are delayed and i have no assumption of the reasons for the same.

Can’t agree more with you about the help rendered by “Active forum members” to others in need in solving the problems faced.

No Offense meant.

Warm Regards

Arvind

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#311352

yes will see in august and beyond, the expectations are high.

Should not change the support tho, the support team should be totally separated of the template developer team so that the support is always there and there are no holdups for development.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#311353

bennitos;137109yes will see in august and beyond, the expectations are high.

Should not change the support tho, the support team should be totally separated of the template developer team so that the support is always there and there are no holdups for development.

In Agreement, the support team should be separate and visible.

arvind

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#311355

<em>@drarvindc 137108 wrote:</em><blockquote>Hi Bennitos,

At once, i do agree JA lags behind in the support to some extend. My comment “What more to ask for?” was for the proposed improvement in the support services and hiring new staff.
It was much more of personal opinion as i feel increase in staff shall have positive impact on support too.

As far as i have seen in the Ticket System of JA (i have read access), most of the tickets are replied too within 24 hrs. Some are delayed and i have no assumption of the reasons for the same.

Can’t agree more with you about the help rendered by “Active forum members” to others in need in solving the problems faced.

No Offense meant.

Warm Regards

Arvind</blockquote>

No offense taken 🙂

Ofcource its good its good that JA hires more staff, and i must say in the beginning the ticket system worked very well.

I only have the feeling that its getting less lately. It is a good system and i ofcource cant look into the system and my reaction is only based on the reactions in the forum wich is not completly objective. But there are many complaints lately and that cant be good.

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