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[David Porré Friend David PorréJoin date: September 2014Posts: 194Downloads:44Uploads:5 Thanks: 23 Thanked: 9 times in 1 posts]

#197522

Hi,
When the page loads, I can see a DISQUS loading image, but the space stays blank..
http://www.64connections.com/initiatives/Initiatives/1-initiatives-64-connections.html

I’m using DISQUS on JA VOICE Component on a Joomla 2.5.20 website.

Any idea on what could be wrong here ?
Hoping for answers,
Best regards,
David aka Shapes

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#534188

Please double-check your Super User credentials you submitted to us. They seem to be wrong as I couldn’t login into your backend.

Regards,

Alex

[David Porré Friend David PorréJoin date: September 2014Posts: 194Downloads:44Uploads:5 Thanks: 23 Thanked: 9 times in 1 posts]

#534197

Hi,

I’m really sorry for that, please try again, it should work..

Best regards,
David aka Shapes

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#534288

Hi David,

Judging by what Disqus.com themselves say about the error “Disqus seems to be taking longer than usual. Reload?”:

=================
This error message occurs when Disqus has taken more than 10 seconds to load. This can be caused by several different factors:

– slow browser plugins

– your internet connection speed

– additional scripts loading on the page

– speed of the server hosting the website in question
==============================

your site most likely suffers from Disqus connection timeout.

Please have a look at your offending page http://www.64connections.com/initiatives/Initiatives/1-initiatives-64-connections.html load time, I tested at gtmetrix.com and you will see that this test does confirm that the offending page’ and the rest of the web-site load time is regularly over 10 seconds indeed:

There you have your culprit.

Regards

Alex

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[David Porré Friend David PorréJoin date: September 2014Posts: 194Downloads:44Uploads:5 Thanks: 23 Thanked: 9 times in 1 posts]

#534318

Hi,

Thanks for your answer, on my side site seem pretty fast..

I also contacted the DISQUS team, their answer is :

“Thanks for reaching out to us. We reviewed the link provided and it looks as though you’re trying to generate a thread using a relative (partial) URL.

https://www.dropbox.com/s/domuut8cz9m6689/Screenshot%202014-05-08%2015.18.46.png

Try using a full URL, in this case (http://www.64connections.com/initiatives/Initiatives/1-initiatives-64-connections.html), and let us know if this resolves your issue.”

Could this be the trick ?

Best regards,
David aka Shapes

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