This topic contains 20 replies, has 15 voices, and was last updated by 
Manos 11 years ago.
We moved to new unified forum. Please post all new support queries in our New Forum
Hung Dinh
Friend
Hello folks,
Yes, the download area is temporarily down for maintenance, as there have been several issues we have encountered for this particular page. We’ll update you when the download section is up and running again.
Again, we apologize for any inconveniences you might have face during this time. The page will be back real soon.
Meanwhile, take care and have a great weekend, guys!
3 users say Thank You to Hung Dinh for this useful post
itatbbatam
Friend
ah, that answered my previous comment in the download area thread.
ok then, good luck mate.
4 users say Thank You to itatbbatam for this useful post
ok good job
zomidaily
Friend
Ummm… can’t wait to download the Magz Template 🙁
Andre Prior
Friend
That is not good. My production is now on hold due the download issue 🙁 You should be able to provide a download mirror for such cases. Secontly I recognize that JA_TELINE IV quickstart has no sample content. Can you please fix that too? Thank you.
You should fix the download counter too. If you download 1 file, but by IDM, it should show you that you download 16 times or 32 times 😀
Manos
Moderator
Hi,
That’s probably because you download the full pkg for a template including the modules and plugins that we include so it’s actually more than one file but they come as a zip file to one!
Regards
Manos
Please inform us when you complete the task.
Very disappointed I just forked out $70 bucks and I cant even get a download. Why let someone sign up if your site is down. Not good business. If your site is not up by this evening I will request my money back.
Submitted a support ticket to have a template emailed to us.
Not having download available for purchased memberships => downloads is just not acceptable.
DITTO on the refund. Used PayPal so we can take issue with “non delivery” of purchased goods.
Manos
Moderator
zomidaily
Friend
Great, I just downloaded and start playing around with it. Cheers!
Phill
Moderator
<em>@mph200herb 393276 wrote:</em><blockquote>Submitted a support ticket to have a template emailed to us.
Not having download available for purchased memberships => downloads is just not acceptable.
DITTO on the refund. Used PayPal so we can take issue with “non delivery” of purchased goods.</blockquote>
Honestly, it does not matter what method you use for payment. JA take customer care very seriously and want every customer to be happy. As such JA offer to all its members a 7 day money back guarantee. So if you really are unhappy then submit a ticket and the team will be glad to help.
As for the problem sometimes things do go wrong. Having said that I can only ever remember a couple of times that individual download have failed but never a complete outage. Not host or service provider can offer a 100% uptime on an internet service but JA come as close as they possibly can. Even the big companies such as Amazon and Google have outages with both having downtime in the last few months. Anyone remember Sony being down for a month? It happens and in this case the JA team worked as hard as they could to get things back as quickly as possible and as a result it took only a few hours.
The JA team can only apologize for the outage and any delays you may have experienced as a result. Hopefully you can all now download and enjoy those templates particularly the latest and greatest JA Magz.
3 users say Thank You to Phill for this useful post
This topic contains 20 replies, has 15 voices, and was last updated by Manos 11 years ago.
We moved to new unified forum. Please post all new support queries in our New Forum