Joomla Templates Club 406,261 posts

[Anklicker Friend AnklickerJoin date: October 2014Posts: 10Downloads:297Uploads:4]

#940071

Dropdown menu is not working on touch devices with some modules.
For example:
http://www.zugsports.ch
If you are on the Homesite or on the Teamsite and than you try to touch the menu "festival" it closes in 2 seconds and you can not choose. If you go to the menu "eco" than it works, the menu drops down and you can click.
how can i fix this problem? i use this modules there…

thanks for the help.
(jommla and the template have the newest update)

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#940293

Hi

May I know in which device I can replicate the issue?

Did you experience the same issue with our demo site? http://ja-events-ii.demo.joomlart.com/index.php/en/

[Anklicker Friend AnklickerJoin date: October 2014Posts: 10Downloads:297Uploads:4]

#940363

I tried with ipad mini and ipad air. sometimes it works but mostly not. No problems with your demosite but it has to work with my own content, is’nt it right?? do you have any solutions for me?
i can use another menu module but i don’t know how to deactivate the template menu…

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#940756

I guess it due to the customisation on your site as I can see it’s totally different from default menu in our demo site.

Also try to disable all 3rd party extension on your site first and see if any of them causes issue.

[Anklicker Friend AnklickerJoin date: October 2014Posts: 10Downloads:297Uploads:4]

#940760

i used the quickstart of your downloads and did’nt changed something (printscreens of both sites).

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#940981

I checked in iPad device yesterday and saw that the menu is different from our demo site.

Did you switch off your site? as I can’t view it now.

[Anklicker Friend AnklickerJoin date: October 2014Posts: 10Downloads:297Uploads:4]

#941044

yes i switched off the site for found a solution.
i found the problem:
this template does’nt work with the component "widgetkit"!

so i disabled this component in the Extensions: Manage and now it works.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#941046

Glad to hear that you figured it out!

Have a nice day!!!

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