Viewing 15 posts - 16 through 30 (of 35 total)
  • Author
    Posts
  • Adam M Moderator
    #575826

    Hi @pasionik,

    Thanks for the info, just got your pm. I tried to disable Email Cloaking plugin in your site but it’s pretty strange that it take no effect (even temporary change default template to Protostar, I still get the same problem). Please stay tuned while I’m checking this matter for you and I will reply back shortly.

    pasionik Friend
    #575902

    Thanks for your efforts.

    pasionik Friend
    #642231

    Thanks for your efforts.

    pasionik Friend
    #740891

    Thanks for your efforts.

    Adam M Moderator
    #576492

    Hi @pasionik,

    After checked this matter, I see that if we remove the website value in contact, the problem is solved. I will need more time to investigate the problem as even if you switch to default template Protostar, you will get the same result, which mean it came from Joomla! itself rather than our template.

    pasionik Friend
    #745572

    Hi Adam. Since I haven’t received any update for two months to the problem in the contact form I am wondering if I should wait more or I have to look for different solution. Thanks

    Adam M Moderator
    #662355

    Hi @pasionik,

    Could you please re-send the temporary FTP account via private reply ?

    pasionik Friend
    #842320
    This reply has been marked as private.
    pasionik Friend
    #842342
    This reply has been marked as private.
    Adam M Moderator
    #842950

    Hi @pasionik,

    I checked your database but see that the plugin was disabled already, but I tried to save it again, please recheck.

    pasionik Friend
    #844231
    This reply has been marked as private.
    Adam M Moderator
    #844600

    Hi @pasionik,

    In this case, is it possible that you can enable that plugin and send over the secret key with temporary admin account via private reply ?

    pasionik Friend
    #844674
    This reply has been marked as private.
    Adam M Moderator
    #845362

    Hi @pasionik,

    Sorry but look like you forgot to send over account password in your previous message, I only see account username / Secret key, could you please recheck ?

    pasionik Friend
    #845497
    This reply has been marked as private.
Viewing 15 posts - 16 through 30 (of 35 total)

This topic contains 34 replies, has 3 voices, and was last updated by  Adam M 8 years, 10 months ago.

We moved to new unified forum. Please post all new support queries in our New Forum