JoomlArt Forums 32,862 posts

[Paul Wallen Friend Paul WallenJoin date: September 2014Posts: 140Downloads:0Uploads:13 Thanks: 35 Thanked: 5 times in 1 posts]

#148078

Why does it seem to take days to get answers to simple stuff in the “premium support”?

When does the new for 2010 “12 hour support response time” kick in?

I am not trying to sound winey, but I spend a lot of money here and can’t afford to wait days for answers to simple questions through email support.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#330525

Hi paulwallen,

I am sure that you have now received the answer for your question raised at the pre-sale category last 26/Jan.

Sorry for letting you wait

[Paul Wallen Friend Paul WallenJoin date: September 2014Posts: 140Downloads:0Uploads:13 Thanks: 35 Thanked: 5 times in 1 posts]

#330526

Thank you, Sir.

[Barry Bland Friend Barry BlandJoin date: September 2014Posts: 19Downloads:0Uploads:4]

#331349

Support is pretty bad. Many threads marked as answered when they aren’t also very slow in getting back…

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#331350

Hi barrybland,

Sorry to hear you have not had the good experience as expected here. As we maintain support via helpdesk system and this forum (which also calls for voluntary experience and expertise sharing from all JA and Joomla lovers).

For urgent case, kindly follow this guide and generate help ticket with full information for support follow up.

Meanwhile, please pinpoint which of your issues have not been answered or solved yet for soonest investigation.

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