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[bas07 Friend bas07Join date: February 2016Posts: 7Downloads:12Uploads:0]

#895569

Hey,

I have uploaded the Ja Medicare template to my server, however when I check my url it displays the following message: Access forbidden!

You don’t have permission to access the requested directory. There is either no index document or the directory is read-protected.

If you think this is a server error, please contact the webmaster.

Error 403

http://www.r-kempen.nl Sun Mar 6 16:59:50 2016 Apache

I have checked everything with my webmaster already, there isn’t anything wrong with my server. Hoping for any feedback that will help me to finally get this template going.

Thanks in advance.

Cheers, Bas.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#895662

Hi
This seems to be issue from the server or from htaccess files , You need to contact your host provider to check the problem .
Template does not create such errors . Kindly contact to host and check the permission issue of files and folders .

Hope the info. help u .

[bas07 Friend bas07Join date: February 2016Posts: 7Downloads:12Uploads:0]

#896588

Hi Pankaj,

Thanks for the suggestion. I checked with my web host and they advised me there was no Joomla installation included in the template and also the index.html file does not refer to any working reference in the other code. I have now installed Joomla myself and want to upload the template via: install from folder, in the extensions section of the administrator area. However when I try this it get the following error: can’t find XML setup file. Do you know what’s wrong here?

Thanks in advance,

Bas

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#896654

Hi
Kindly edit your first post and submit correct site super user details .
The current details are not working at my end .

[bas07 Friend bas07Join date: February 2016Posts: 7Downloads:12Uploads:0]

#897585

Hi again Pankaj,

I have edited my post and put in the correct log-in details. I hope there is anything you can do, thanks in advance.

Best regards, Bas.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#897635

Hi
I tried to install the template and its installing fine on your site . Please check again : http://prntscr.com/adbllw

If you still have issue of timeout I suggest you to increase the max execution time and memoery limits of your site from php values .

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