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[midnel Friend midnelJoin date: March 2011Posts: 8Downloads:0Uploads:6 Thanks: 2]

#162976

Allready seen a few threads about this problem, but no solution, so this is my bump 🙂

So the problem is when installing ja comment on Joomla 1.6 running Ja Teline IV. Frontend comments are working but backend there are no menus for setup and approving comments.
I hope you guys are busy about this, because we payed for extend package only for ja comment.

I have sent a ticket 4-5 days ago but still no response. I have tried to uninstall ja comment and all its components and install but no luck. Maybe need to chmod some files? Any suggestions?

Thanks!

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[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#387231

Hello,

Thanks for your reporting this problem.

We are working on finding a permanent fix. But in the meantime, you can fix it manually by following steps:

– Find the extension id of your JA Comment component. (Just go to your Backend -> Extensions -> Extensions Manage -> Manage, and filter only component. Then look at the last column called “ID”). It is 10061 for JA Comment in your site now.

– Open your #_menu table in your database, search for the entry of the JA Comment component (search by title field).

– Check if there really is the field “component_id” isn’t filled out properly (there should be the extension id you looked up in the first step).

– If necessary, fill in the extension id you looked up in the first step (it is 10061 for your site).

And now your admin menu should be working.

Best regards.

1 user says Thank You to Stork11 for this useful post

1. midnel

[midnel Friend midnelJoin date: March 2011Posts: 8Downloads:0Uploads:6 Thanks: 2]

#387271

Thank you, problem is solved.
Maybe you can close our ticket about this (ID NAV-758-67652)

[myuption Friend myuptionJoin date: November 2006Posts: 161Downloads:20Uploads:23 Thanks: 58 Thanked: 6 times in 1 posts]

#395567

This has happened to me twice. :((

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