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[ronel03 Friend ronel03Join date: July 2009Posts: 10Downloads:0Uploads:6]

#145736

hello, I have a problem with the template, ja_avian_ii_l, when I try to enter the site, ie sends me an error saying it can not enter the site, http://www.fotos.conoceoaxaca.com/. ,

apparently has an end point of the direction, and that creates that error (in firefox works well) and search the configuration files and can not find like removing that point.

I put an image here

observe the point that appear in all address

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[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#322500

Hi ronel03

There are some problems with your website. In IE, i can see this notification:


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; FDM; MEGAUPLOAD 3.0; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 1.1.4322)
Timestamp: Wed, 4 Nov 2009 08:09:20 UTC

Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: http://www.fotos.conoceoaxaca.com/

I think it is from your extensions. You should disable each extension to find what is the problem?

Also, please submit a ticket, send us your information as follows:

+ Admin account
+ Ftp account

I will find this issue to help you

[ronel03 Friend ronel03Join date: July 2009Posts: 10Downloads:0Uploads:6]

#322517

can you please tell me how to send a ticket,or where to click in order to submit a ticket?..i dont see any kind of link….thank you

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#323008

ronel03

Please check this link: http://support.joomlart.com/

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#323188

Hi ronel03

I have checked your website and saw that this issue is from Synk plugins.

When i disabled it, your website works fine.

Please kindly contact with the author of Synk to fix it.

[Author]

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