Error Message with Download Files in VirtueMart

Forums    Joomla Templates Club    JA Mesolite II    Error Message with Download Files in VirtueMart
Viewing 15 posts - 1 through 15 (of 17 total)
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  • GeoVi Friend
    June 5, 2011 at 7:10 pm #164845

    I’m already exasperated and exhausted but yet optimistic. I’m trying to setup an estore for downloadables. I get this error when uploading a file:

    Warning: move_uploaded_file(/public_html/downloadsXXXX.pdf) [function.move-uploaded-file]: failed to open stream: No such file or directory in /home/XXXX/public_html/XXXXX.com/administrator/components/com_virtuemart/classes/ps_product_files.php on line 815

    Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move ‘/tmp/phpCsI9tc’ to ‘/public_html/downloadsXXXX.pdf’ in /home/XXXXX/public_html/XXXXX.com/administrator/components/com_virtuemart/classes/ps_product_files.php on line 815

    ***Also, where should the download files be placed. I know for security, it says, outside of the webroot. Does that mean outside of http://www.site.com? I’m hosting several sites on one hosting plan.

    I setup a floral and vitamin shop and was able to configure it. Just having difficulty with downloads and need help.

    Thank you in advance for that help.

    Kind regards,
    Avis

    PS I’ve posted in VM forum but no reply yet.

    bennitos Friend
    June 5, 2011 at 10:51 pm #394799

    Hello A,

    You got me posting again since a long time of absence due to health problems.

    But!.. But your error above looks like a file permission folder on the “/public_html/downloadsXXXX.pdf’ ”

    If you set the right permissions i think the error should be solved.

    With Regards, J

    1 user says Thank You to bennitos for this useful post

    1. GeoVi
    GeoVi Friend
    June 6, 2011 at 1:01 am #394807

    <em>@bennitos 245049 wrote:</em><blockquote>Hello A,

    You got me posting again since a long time of absence due to health problems.

    But!.. But your error above looks like a file permission folder on the “/public_html/downloadsXXXX.pdf’ ”

    If you set the right permissions i think the error should be solved.

    With Regards, J</blockquote>

    J!!!

    Thank you! I’m smiling big. Sorry to hear you had health issues. :(( Welcome back. *gentle hug*
    Ahhh, I’ll see if that takes care of it and post back. I pray you’re much better – new and improved! 🙂

    Best regards,
    A

    GeoVi Friend
    June 6, 2011 at 1:43 am #394808

    Okay, J…

    I changed permissions and I’m still getting that error in addition to when I try to download the file, I get this message.
    “Error: Sorry, but the requested file wasn’t found. Possible Cause: Wrong path”

    grrrr…what do you recommend now, please?

    Thanks,
    A

    amita Friend
    June 9, 2011 at 11:09 am #395486

    Hi,
    Can you provide your joomla admin details & FTP details at http://support.joomlart.com/index.php?/Tickets/Ticket/View/74029 , so that I can easily view your exact issue ?

    1 user says Thank You to amita for this useful post

    1. GeoVi
    GeoVi Friend
    June 14, 2011 at 3:55 pm #396327

    Thank you, Amita! I did not get notified of a post to this thread. I have provided info requested. I attached a sample PDF document to be used, if needed.

    Best regards,
    Avis

    amita Friend
    June 15, 2011 at 6:25 am #396432

    Hi
    Does this error occured only with JA template ? If it occures with any template , can you post this issue on virtuemart forum ?
    If it is occurring with JA template only , please provide me your joomla admin details at http://support.joomlart.com/index.php?/Tickets/Ticket/View/74029 , so that I can take a look.

    1 user says Thank You to amita for this useful post

    1. GeoVi
    GeoVi Friend
    June 16, 2011 at 5:23 am #396601

    I have posted at Virtue Mart and the moderator is clueless. He admits it in the public forum that he doesn’t know about part of VM, i.e., downloads. I posted the requested information before but will post it again.

    Thank you, Amita.

    I sent you a private message.

    amita Friend
    June 16, 2011 at 9:02 am #396644

    HI
    I checked the URL you provided, but I am getting error “Firefox can’t find the server… ” Can you please send me the url again?

    1 user says Thank You to amita for this useful post

    1. GeoVi
    GeoVi Friend
    June 21, 2011 at 5:18 pm #397688

    I replied to ticket. I thought I would get a message from you via email of a post left but they’re not coming. I apologize for the delay. I don’t want to be pushy so I’m being patient. I really do need this solved if at all possible. Virtuemart forum moderator could not help.

    I was wondering, do you know if I uninstalled the component and reinstalled it, if that would cause a problem. I know I’d have to configure the backend again with categories. I only have a couple of products but nothing real yet, just testing.

    I desperatedly need this to work. Thank you for your help, Amita.

    Regards,
    Avis

    GeoVi Friend
    June 22, 2011 at 6:48 am #397785

    Did you get the info, Amita? I replied to the support ticket. Thank you!

    Although I am subscribed to this thread, I am not getting notification when a post is left. Can you get someone else to help you on this, please? It’s very important.

    Thank you.
    Avis

    Ninja Lead Moderator
    June 23, 2011 at 11:44 am #398041

    <em>@GeoVi 248840 wrote:</em><blockquote>Did you get the info, Amita? I replied to the support ticket. Thank you!

    Although I am subscribed to this thread, I am not getting notification when a post is left. Can you get someone else to help you on this, please? It’s very important.

    Thank you.
    Avis</blockquote>

    Hi Geovi,

    Thanks we got the info, but I could not use the account to access admin section, the error shown “You do not have access to the administrator section of this site.”, which means its not a supper admin account. Please provide a supper admin account so that I can have enough privilege to upload files.

    GeoVi Friend
    June 24, 2011 at 9:43 am #398202

    J,

    Hope you’re well. Do you have any other ideas on this?
    I’d certainly appreciate the input.

    Thanks,
    A

    Ninja Lead Moderator
    June 27, 2011 at 3:47 am #398540

    Hi GeoVi,

    I need some more info:
    Where did you upload the pdf file? in which form of VM? I need to know in order to replicate and inspect the issue. Thanks.

    1 user says Thank You to Ninja Lead for this useful post

    1. GeoVi
    GeoVi Friend
    June 27, 2011 at 5:00 pm #398691

    <em>@hungnd 249791 wrote:</em><blockquote>Hi GeoVi,

    I need some more info:
    Where did you upload the pdf file? in which form of VM? I need to know in order to replicate and inspect the issue. Thanks.</blockquote>

    Hi Hungnd,

    Thank you.

    I tried uploading the pdf to “Test Product.” I am not sure what you mean by “which form of VM?” I am using the version (1.1.8) that came with Mesolite II template.

    I have uploaded VM to another site just to test it and I do not get that error. I got it to work!!

    I was thinking of uninstalling VM on the site you’re working on and reinstalling it. I’ve written all the categories down just in case you did that. It would be no problem.

    I did this, uninstalled VM and uploaded a fresh install. It says same version but there were some differences noted in payment types.

    It’s working and my problem is solved. Downloads are working as they should!

    Thanks for your help.

    Regards,
    GeoVi

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