Joomla Templates Club 406,261 posts

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1049798

Hi,

I have updated my website with joomla 3.7.3 and the latest release of ja_restaurant template but I have a strange issue.

The home page is working fine, but all others pages give me an error message.

See attached file.

Do you know why ?

Thanks Laurent

• This topic was modified 7 years, 5 months ago by  toonetcreation.

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1050008

Hi Laurent,

Did you try to access settings of menu item of that page and assign standard template style of Joomla like Protostar / Beez and see how it goes?

If the problem still persists, there is something wrong with Joomla version you just updated. Otherwise, there is issue with template.

Regards

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1050031

Hi,

Everything is fine on menu settings.

I have found the problem. This issue is due to JA Masthead module update to version 1.0.4

Previously, my JA Masthead module was in version 1.0.2
I have updated to version 1.0.3 => all works fine
When I update to version 1.0.4 => I get this error on all pages

Could you please correct this module?

Thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1050076

Hi Laurent,

You can share the admin + FTP account, I will help you to debug it.

Regards

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1050084

I have updated my firest post with admin access.
you can use components -> profiles to modify files.

I have not updated module to 1.0.4 version, he is currently in 1.0.3 version

thank you

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1050389

Is that ok now? I tried to navigate thru your site but it seems working fine now.

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1050401

hi,

yes everything seems to be working fine thank you 😉 where was the issue?

issue has been corrected for next release of ja_masthead module?

because the module is in 1.0.3 version and I can update to 1.0.4 version…See attached file.

do I need to update it?

• This reply was modified 7 years, 5 months ago by  toonetcreation.

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Attachments:

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1050724

Yes, you can take a backup of your site and update.

1 user says Thank You to Saguaros for this useful post

1. toonetcreation

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1050744

ok thanks.

I come back to you if the problem still exist after update.

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1052377

Hi?

I have updated JA masthed module to versio 1.0.4 and problem still exist I have the same error message.

I have done a rollback to version 1.0.3 for the moment.

I have updated website access in my first post, could you please have a look on this issue?

Thanks again

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1052456

Hi,

Do you have a test site so I can replicate and investigate problem for you?

Or you can update the latest version of JA Masthead and share me the ftp account also and the page where I can see issue, I will check it directly for you.

Regards

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1052709

hi,

I don’t have test website, this website is for a customer.

I can update JA Masthead to last relase but I can’t stay with error message for a long time.

If I update now, when do you think you will be able to have a look ?

thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1052966

You can update and share me the FTP account, I will check for you.

[toonetcreation Friend toonetcreationJoin date: November 2013Posts: 194Downloads:71Uploads:59 Thanks: 8 Thanked: 2 times in 2 posts]

#1052983

I have updated my first post with all the details to access website back-end.

About FTP, you can use PROFILES component available in COMPONENTS menu on website back-end.

You can connect on back-end and do the update of Ja Masthead module by yourself when you will have time to investigate…and then work on it.

Because If I update the module right now and If you can work on this problem only in few days, my customer will have an error message until you solve the issue…so this is not possible.

So you can go on 😉

• This reply was modified 7 years, 4 months ago by  toonetcreation.
• This reply was modified 7 years, 4 months ago by  toonetcreation.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1053220

Could you share the FTP or cPanel? it’s risky when debugging on site via this component as if there are something wrong, I can’t access site again.

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