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[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1054772

Since updating, I cannot enter details in Joomla articles – or create events, videos, etc. the extra fields do not appear (unless I use AcyMailer Editor Beta) – and then I cannot enter any details into the content field.

• This topic was modified 7 years, 3 months ago by  giantJELLYFISH. Reason: to expand on previous question

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1054873

Hi,

You can share the detailed login info: URL, Admin + FTP account and clarify the steps so I can replicate issue and check for you.

Regards

[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1056297

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1056525

Hi,

The info doesn’t work, could you check again?

And make sure that you set JA Teline V as default template on your site.

[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1056558

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[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1056560

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1056790

Could you check the Admin account again? as it doesn’t work now.

Also send the FTP account, I will check it for you.

[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1056830

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1056921

Hi,

I just tried to check with normal article – not use JA Content Type and the same issue happens. The problem may caused by the 3rd party extensions on your site, pls try to disable them temporarily to figure out which one cause this.

Regards

[giantJELLYFISH Friend giantJELLYFISHJoin date: November 2014Posts: 26Downloads:75Uploads:2 Thanks: 2]

#1056933

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1057129

Hi,

I guess there is something wrong with the upgrade, as I tried to use the same editor with J3.7.4 at my local site but it worked. Could you try to raise the same thread in Joomla forum? as this relates to the Joomla, not template issue.

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