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[webmasterbea Friend webmasterbeaJoin date: March 2009Posts: 87Downloads:4Uploads:7 Thanks: 3]

#182389

Hi,
I have a problem accessing the Extensions Manager in this site:
http://lotoazulhotel.com. I receive a 404 page in response when I try to access the EM.

This is are details related to the case, and what I have tried to solve the problem:

This is a J!2.5 based website. originally built using !1.5.

The 2.5 version was developed here: http://lotoazulhotel.com/loto25nov/
And it is working great. I can access all files, sections, and extensions of this site, back and front.

I fully migrated the sub-folder items to the root site just 24 hours ago, and was in fine working condition until a point last night,
when I most probably uploaded and then delete some plugin or component. I am sorry that I am unsure, it’s only that
I was cleaning down the project, and probably deleted something w/o realizing that.

1. I have re-copied all the files and working database related to the 2.5 sub-folder copy to the root folder
2. check and edited the configuration.php accordingly to make sure all paths were correct
3. At some point I even created a new, fresh database from an earlier downloaded copy of the J!2.5 database, which was working perfectly and this didn’t work either!. I got yet a different problem with login issues that were preventing me from login-in even though the logins were correct.
4. I then re-assigned again the database back to the best possible copy, which now let’s me login, but I still
cannot access the Extensions Manager section, via the Menu bar item Extensions Manager, all I get is the 404 page with the a legend: “An error has occurred”
5. I did try to upload a copy of the EM manager, but I cannot via the site, as the EM is inaccessible.
6. On the Control Panel, I see a Red Dot with a negative sign that says ‘Unknown Joomla Update Status”
When I click on it, is when I see the 404 page response.
Uploading the Extensions Manager component to the TMP folder and then extracting the folder would work?
If so, where exactly do I extract the folder? in the TMP folder???

Hoping to hearing from you very soon 🙁

Many thanks!

Beatriz

[MoonSailor Friend MoonSailorJoin date: November 2011Posts: 1106Downloads:0Uploads:245 Thanks: 89 Thanked: 248 times in 223 posts]

#473573

Dear webmasterbea ,

When I tried to login your site “http://lotoazulhotel.com/”, I couldn’t. I got a return error. After a quick check, it seems like the component login is using an older version for joomla 15. I’ve upgraded it and the login process goes on normal, but then still having the error as below:
[PHP]
JTablePlugin: :store failed
Table ‘lotoazul_25112012.p10tf_plugins’ doesn’t exist SQL=INSERT INTO `p10tf_plugins` (`name`,`element`,`folder`,`access`,`ordering`,`published`,`iscore`,`client_id`,`checked_out`,`checked_out_time`) VALUES (‘System – Mootools Upgrade’,’mtupgrade’,’system’,’0′,’0′,’0′,’0′,’0′,’0′,’0′)
[/PHP]

I think, when you migrated the code from the developed site “http://lotoazulhotel.com/loto25nov/”, you have had missing other files or didn’t override old file of joomla 15. Please check again.

When go to component JAEM, it raised errors as follow :
[PHP]
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/administrator/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/administrator/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/administrator/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/components/com_contentmap/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/administrator/components/com_proforms/
JFolder: :files: Path is not a folder. Path: /home/lotoazul/public_html/components/com_proforms/
[/PHP]

As the component “com_contentmap” and “com_proforms” deleted the source, however the database still exists. Hence, whenever JAEM runs a check and load extension of site, it would check the source folder of all the extensions and raise the error as above.

[webmasterbea Friend webmasterbeaJoin date: March 2009Posts: 87Downloads:4Uploads:7 Thanks: 3]

#473631

I thank you so much for your help, and to be honest, I am at lost as to what to do next…
Those components will not be used after all, AND, although I can find traces in the DB, I cannot find any table related to the components, but if I do a “Find”, I can see a number of places where the extensions are mentioned: like this one, for example: “(10070, ‘com_contentmap’, ‘component’, ‘com_contentmap’, ”, 1, 0, 0, 0, ‘{“legacy”:false,”name”:”COM_CONTENTMAP”,”type”:”component”,”creationDate”:”13\/02\/2012″,”author”:”Open Source Solutions SLU”,”copyright”:”Open Source Solutions SLU”,”authorEmail”:”info@opensourcesolutions.es”,”authorUrl”:”http:\/\/www.opensourcesolutions.es\/”,” where the extensions are called on.

Ho can I clean a DB like this one, safely?
I checked the Components folder, administrator components and Plugins folder as well. Nothing…

Looking forward to your reply.
Beatriz

[MoonSailor Friend MoonSailorJoin date: November 2011Posts: 1106Downloads:0Uploads:245 Thanks: 89 Thanked: 248 times in 223 posts]

#473761

Dear webmasterbea,

I think the problem is not only from the database. It occurs in the source of live site.

For example : when you go to the folder administrator/components/com_login you can view file “admin.login.php” – it’s using for joomla 1.5, in joomla 2.5, it has been changed to “login.php”

Now, please check again source in live site and source code in develop site. If possible, remove all files in live site, move and config source code again from develop site.

If the error still persists, please consider going to phpmyadmin your site, find and open the table “#__extensions”. Find “COM_CONTENTMAP” and remove it in the database.

Please try those above, if it doesn’t work out, ping me back. I shall try to help out on it!

Regards,

[webmasterbea Friend webmasterbeaJoin date: March 2009Posts: 87Downloads:4Uploads:7 Thanks: 3]

#473813

I truly appreciate your help.
This is what I have tried.
1. re-developed the site locally, resulting on a perfectly working website. No problems whatsoever.
2. I created new archive with all the website files, and uploaded them via the cPanel
3. I created a NEW database with the data from the local DB copy
4. Extracted and copied all files to root folder
4. Edited the configuration.php file on the site folder accordingly
5. The site works fine, BUT, the Red Dot button with the minus sign and “Unknown Joomla Update Status”
6. The Extensions manager page still presents a 404 response
7. The administration still presents errors:

“JTablePlugin: :store failed
Table ‘lotoazul_25112012.p10tf_plugins’ doesn’t exist SQL=INSERT INTO `p10tf_plugins` (`name`,`element`,`folder`,`access`,`ordering`,`published`,`iscore`,`client_id`,`checked_out`,`checked_out_time`) VALUES (‘System – Mootools Upgrade’,’mtupgrade’,’system’,’0′,’0′,’0′,’0′,’0′,’0′,’0′)”

and

“Warning: Invalid argument supplied for foreach() in /home/lotoazul/public_html/libraries/joomla/database/database/mysql.php on line 383”

I am attaching a screenshot.

I then proceeded to check the databases and NONE present the “admin.login.php” anymore, but the site still presents the problem.
I also searched for the “COM_CONTENTMAP” extension and did not find it in it either!

I have spent hours with the hosting company tech (Hostgator) and they have not been able to help me find the problem.
I am really at a loss as to what to do next, so your advise will be really appreciated, you have no idea!

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[webmasterbea Friend webmasterbeaJoin date: March 2009Posts: 87Downloads:4Uploads:7 Thanks: 3]

#474040

Hello MoonSailor??? anyone please…
I am in urgent need to fix this, can somebody give some ideas, help, to solve this?

[webmasterbea Friend webmasterbeaJoin date: March 2009Posts: 87Downloads:4Uploads:7 Thanks: 3]

#474047

I have solved the issue, unfortunately do not know what was causing the problem.
I deleted ALL files on root folder, manually, almost one by one, re-copied everything from working sub-folder, and now the site works fine.

[MoonSailor Friend MoonSailorJoin date: November 2011Posts: 1106Downloads:0Uploads:245 Thanks: 89 Thanked: 248 times in 223 posts]

#474065

Hi webmasterbea,

I think there was problem with your last moving data from developer site to live site, it seems still used the old data.

Glad it works anyway:D

[Author]

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