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Viewing 6 posts - 1 through 6 (of 6 total)
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  • iziva Friend
    #1043948

    Since yesterday the social plugin with Facebook does not retrieve the images of the articles of my page facebook

    The link of the image for example

    https://graph.facebook.com/1386542874745809/picture return error

    error
    Message "Unsupported get request. Object with ID ‘1386542874745809 Please read the Graph API documentation at https://developers.facebook.com/docs/ graph-api "
    Type "GraphMethodException"
    code 100
    fbtrace_id "ClYUCmGNZdj"

    Can anyone help me

    Luna Garden Moderator
    #1044062

    Hi,

    I have tried from my end and Facebook images are still imported well. Could you share the Facebook Page that you use to import so we can check the problem?

    iziva Friend
    #1044116

    Already when we go on the homepage of Bon-shopping.com most of the old items before June 2, 2017 no longer have pictures

    At that time I did not back up the images on my server so the url of the image is type url Facebook image for this article for example

    http://www.bon-shopping.com/facebook-id-1384632158310815.html

    Url image https://graph.facebook.com/2005836312970592/picture

    After I changed the confoguration to save the images on my server
    But it does not work either

    Today the last article to import here

    http://www.bon-shopping.com/facebook-id-10156227133167699.html

    With an image of type url

    images / jasocial_feed / 1491b279f74b4bea796980f220847019.

    Note that it does not indicate the extension of the image format in .jpg

    But even if I add the image does not display

    I do not understand where the problem comes from

    hopsi777 Friend
    #1044254

    I’ve exactly the same problem with my facebook page, since a few days images are not working anymore!

    I tried as well to save the images on the server, but all image files saved to images/jasocial_feed have no file ending and the content of the "image" files is:

    {
    "error": {
    "message": "Unsupported get request. Object with ID ‘1565034050192831’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
    "type": "GraphMethodException",
    "code": 100,
    "fbtrace_id": "C4tQ+pMWJQt"
    }
    }

    • This reply was modified 7 years, 6 months ago by  hopsi777.
    Luna Garden Moderator
    #1044697

    Hi,

    @iziva , @hopsi777 share your site URL, admin account & FTP info of your site in Private Reply, our developer will check it for you as we try on our end but haven’t seen the error.

    iziva Friend
    #1044788

    Hello

    Thank you for your reply but the integration of the Facebook images works again that it is in direct import of urls images Facebook but also if we want to save the images on our server.

    I think the problem came from the facebook API

    If the problem occurs again, I would contact you again

    Thank you for your help

Viewing 6 posts - 1 through 6 (of 6 total)

This topic contains 5 replies, has 3 voices, and was last updated by  iziva 7 years, 5 months ago.

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