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[cloudtech Friend cloudtechJoin date: July 2013Posts: 29Downloads:0Uploads:4 Thanks: 12]

#204554

Hi,

I’ve been having a problem with my user account. Every once in a while when I sign is a a returning customer the system tells me the password is wrong or the username and the password don’t match. I have reset my password a few times over the past months with “Forgotten password” but today when I tried to do this again the system told me: “Password reset failed: A Super User can not request a password memories. Please contact another Super User or use an alternative method.”
It is true that I use my e-mail for as a Joomla super user account but I never had this error until today.

Thanks for your attention to this matter

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#562624

Hi there
You can use phpmyadmin to reset password in database

Thank you,
Viet Vu

[cloudtech Friend cloudtechJoin date: July 2013Posts: 29Downloads:0Uploads:4 Thanks: 12]

#562627

Hi.

The point is I don’t want to reset my password is there’s no reason to do so. I know for a fact I had the correct passord and the correct e-mail so I don’t know why after a few times of using one password it tells me it’s incorrect or there’s no match for that username/password.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#562628

Hi there
# Actually i faced this issue few times and … in fact most caused by … me 😐 Keyboard / Language / etc …
# But if it’s really issue i think you should contact Joomla! org . I afraid it’s not JA issue.

Thank you,
Viet Vu

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