Joomla Templates Club 406,261 posts

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#897686

After we clear JAT3 cache, the format of the site won’t load when a user goes to the site URL directly. The format of the site only starts loading when the user refreshes the browser.

This problem happens not only on Chrome on PC, but also on Safari on iPad. I also tested on Chomes on multiple computers and found the same issue. So I think it’s the site’s bug rather than the cache of the browser.

I uploaded a 50 second video on youtube to demonstrate the bug: https://www.youtube.com/watch?v=Y0bz0cGgubU

This is a private video. The public won’t see it unless they know this specific URL, so JA’s reputation is protected.

Site admin info in the post below

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#897687

This reply has been marked as private.

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#897980

Same issue for other browsers or platforms. This is an example for iPad: http://www.youtube.com/watch?v=A4J6irTCbMw

Again, like the one above, this is a private video. The public won’t see it unless they know this specific URL, so JA’s reputation is protected.

We really need this to be fixed asap. Thank you very much.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#898198

I just changed the configuration directly on your site as my screenshot. Now, you can check it again on your site, let me know if it helps

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Attachments:

1. 

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#898231

We understand that disabling cache or using development mode can by pass this cache bug, but we really need to use cache because our pages are very large with a lot of modules, and we have a lot of php codes embedded in the pages.

We have been using Teline III v2 since the very beginning and it worked well without this bug all the way to Joomla 2.5. It occurs after we update to 3.4.x.

Please work with your coders to provide us with a fix to this serious cache bug.
This appears to be the last remaining bug for Teline III at Joomla 3.4.8. We are getting close, but we really need your team’s help.

Thanks again.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#898261

I forwarded that problem to development team and they already checked with Enable Development Mode: No

All browser: Chrome, Firefox and Safari are working as well.

Besides that, I double checked the same cases above but I could not get the problem as your video. Please try to check it again.

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#899096

To replicate the problem, please do the following:

Log into Admin -> Open site in new tab from top right link (Good) -> Clear JAT3 Cache -> Click main site logo to let the site reload (Good) -> Clear JAT3 Cache -> Click main site logo to let site reload (Broken)

I have tested with the following browsers and systems, covering almost all platforms available on market:

Chrome – Windows 7 – PC #2
http://www.youtube.com/watch?v=_MnVuZmKLQ8

Firefox – Windows 7 – PC #2
http://www.youtube.com/watch?v=CrHvdaKQSQ0

Chrome – Windows 7 – PC #3
http://www.youtube.com/watch?v=2VPkBKAod68

Firefox – Windows 7 – PC #3
http://www.youtube.com/watch?v=SXX_S9cXxYQ

Safari – iOS 8 – iPad Air
http://www.youtube.com/watch?v=UONMpgrdvjk

Dolphin Browser – – iOS 8 – iPad Air
http://www.youtube.com/watch?v=pIcC0aPt29g

Safari – iOS 7 – iPad Mini
http://www.youtube.com/watch?v=3DY03hEI51I

Dolphin Browser – – iOS 7 – iPad Mini
http://www.youtube.com/watch?v=PBWHxvKxWNs

Chrome – Windows XP – Parallels Desktop
http://www.youtube.com/watch?v=RR6TFUMmCMI

Firefox – Windows XP – Parallels Desktop
http://www.youtube.com/watch?v=2O0evxgZcqQ

Chrome – OS X – Macbook Air
http://www.youtube.com/watch?v=g7Bh_BGJ010

Safari – OS X – Macbook Air
http://www.youtube.com/watch?v=6rXygfddCaI

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#899300

I tried to check the problem on your site and you can see it here: http://cl.ly/1d0c0d2u3V0X

But I could not duplicate the problem on your site. Besides that, I also raised the request to development team here. They will check and reply the answer for you.

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#900763

I watched your video and saw why you didn’t replicate the problem.
Please do NOT hit refresh when you are doing the sequence above.

By "reload" there I meant just clicking the main site logo, NOT hitting refresh.
The steps are as simple as: clear cache -> click logo -> clear cache -> click logo.
Repeat these a few times.

Please watch any of my videos, such as the ones on iPad. I didn’t use refresh, and got to the broken page.

This is not pointed out in the ticket, so please let Trung know as well.
Thanks.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#900859

Thank you for your explaining. Please give Trung sometime to check this bug.

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#912566

It’s been almost a month. Has Trung figured out a fix for this bug?
Joomla 3.5 has come out. Please make sure the fix works for this newer version of Joomla as well.
Thanks.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#912665

We have been upgrading our product to support Joomla latest version. Besides that, I already forwarded this bug to T3 framework owner.

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#922658

I noticed that the ticket was marked as resolved on 04/13.

Could you let me know how to solve it on my side?

Thanks.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#922856

The new version with the fix has not been released yet but you can use this hotfix file

• Download my attached files and copy them to

plugins/system/jat3/core/framework.php
plugins/system/jat3/jat3.php

Then you just need to clear the cache.

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Attachments:

1. hotfix.zip

[ceeyee Friend ceeyeeJoin date: July 2011Posts: 231Downloads:3Uploads:15 Thanks: 112 Thanked: 1 times in 1 posts]

#927269

When will the actual update package come out?
Thanks.

[Author]

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