JoomlArt Forums 32,862 posts

[pjeanbaptist@comcast.net Friend pjeanbaptist@comcast.netJoin date: December 2016Posts: 7Downloads:7Uploads:0]

#1045099

Why don’t I have access to the template forum that I purchased?

[pjeanbaptist@comcast.net Friend pjeanbaptist@comcast.netJoin date: December 2016Posts: 7Downloads:7Uploads:0]

#1045119

bump

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1045124

Hi
I do not find any Active membership on your profile.
Can u share the Payment Receipt details so i can send it our Sales team?
YourJATC Standard Membership is Expired March 27, 2017.

[pjeanbaptist@comcast.net Friend pjeanbaptist@comcast.netJoin date: December 2016Posts: 7Downloads:7Uploads:0]

#1045154

So that means I don’t have access to the forum that belongs to the template I bought?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1045161

Hi
To get the Premium product forum support and downloads user must have an active membership.
I suggest you to renew/buy the membership to get the access for Premium products.

Regards

[pjeanbaptist@comcast.net Friend pjeanbaptist@comcast.netJoin date: December 2016Posts: 7Downloads:7Uploads:0]

#1045173

Pay $65 so I can look up a simple css question that should be covered in the documentation for the template (but isn’t)? You’ve got to be kidding me. Your documentation sucks and the only place to find answers is in the forum. What a rip off.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1045174

Hi
Documentation does not need any Paid account, but if you need the support forum and download access as per support policy it needs an active membership and it applies for all members of the community.

Regards

[Author]

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