Public Forums 71,145 posts

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1019182

I already made a simple About us page on Ja builder but when i published it the header and footer is not showing up and it gives me this error Message

"The most recent request was denied because it contained an invalid security token. Please refresh the page and try again."

i refresh the page and after its refreshed it would take me back to the login screen of our site, so i logged in again and went back to JA builder to edit the page but the header and footer are gone, i don’t know why its not saved after i published it pls Help

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1019286

Hi
Kindly submit your site super user details with admin path and page URL on which the header and footer is not showing using set as Private reply. I will check this directly on your site.

Regards

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1019288

This reply has been marked as private.

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1019295

FYI

header and footer never being saved on all pages.

Very often is not even visible in the front end editor

Thank you

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1019328

Hi
Can u share the URL page where the header and footer not showing on site
On home page it is visible http://prntscr.com/ekyil1

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1019350

http://www.canadianrei.com/our-team

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1019361

Hi
Could u try to disable the third party extension and try to edit the page again, i can see the there is js conflict on the builder page when you are editing the page.
Also try to clear browser cache and then login on admin to edit the page.

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1019531

Can you pls tell which one to disable ?

And Cache is always cleaned.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1019930

This reply has been marked as private.

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1020598

We already remove other 3rd party builder the footer is now showing but the header is still not showing pls help we really need to have this site running we are wasting time fixing this errors that we really don’t know how to fix is there somebody who knows how to fix this errors

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1020599

pls reply to us immediately

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1020687

Pankaj Sharma wrote:

have to disable all the extension one by and check the issue, at this time there are alot of extension installed on site .

We are premium members.
Spent 8 hours trying to disable as many plugins as possible to the point where started jeopardizing functionality of the page.

Only worked when only enabled were authentication and system plugins ( clean joomla install )

So guys
-We paid for Premium in good faith

• You asked to disable plugins ( to the point where using your builder has no logical use for us )
  Nice Look Vs Purpose of having a fully functional website.

So the question is Are you willing to help us MAKE this work or Refund Money?

I will really appreciate honest answer and support provided within provider – client agreement.

Your many years client

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1020728

Hi
I am on your site now. Sorry due to timezone differences i was not able to check site when u posted the reply. We always helps to our users,
Again i apologise for delay due to time zone differences.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1020732

This reply has been marked as private.

[canadareic Friend canadareicJoin date: November 2010Posts: 64Downloads:62Uploads:13 Thanks: 6 Thanked: 1 times in 1 posts]

#1020736

This reply has been marked as private.

[Author]

Posts