Help needed! JA_Social template results in white screen. Other templates work!

Forums    Joomla Templates Club    JA Social    Help needed! JA_Social template results in white screen. Other templates work!
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • hille142 Friend
    March 16, 2012 at 5:20 pm #175073

    I have the latest versions of Joomla (2.5.3) and the JA_Social template (2.5.1) but the site keeps showing a white screen.
    If I switch to any other template (Atomic, Beez2, Beez5) the site will show. Defenitely a problem in JA_Social template.
    Can anyone from the staff have a look?

    Best,
    Gerrit

    Manos Moderator
    March 18, 2012 at 4:25 pm #444345

    Hello,

    The ftp details are not working can you please update so i can investigate this and try to help you ?

    Regards

    hille142 Friend
    March 18, 2012 at 11:11 pm #444408

    <em>@pascm 308386 wrote:</em><blockquote>Hello,

    The ftp details are not working can you please update so i can investigate this and try to help you ?

    Regards</blockquote>

    Done it but please read the reason. Remove all dots! If problems; mail me personally.
    gerrit

    Manos Moderator
    March 19, 2012 at 1:59 am #444434

    Hi,

    I managed to connect but couldn’t solve the problem so i escalated this for one of our developers!
    I am following up this issue and i will inform you as soon as possible about the solution.

    Regards

    hille142 Friend
    March 21, 2012 at 1:58 pm #444944

    <em>@pascm 308497 wrote:</em><blockquote>Hi,

    I managed to connect but couldn’t solve the problem so i escalated this for one of our developers!
    I am following up this issue and i will inform you as soon as possible about the solution.

    Regards</blockquote>

    Thanks. Any progress yet?

    Gerrit

    Manos Moderator
    March 22, 2012 at 1:22 am #445026

    Hi,

    One of our senior dev’s is working on your website now! In the mean time thank you for your patience and understanding.
    I will let you know when our dev’s finishes working up on your site.

    Regards

    Manos Moderator
    March 23, 2012 at 3:58 pm #445363

    Hello,

    Your issue has been fixed! I just visited your website, so please verify from your side also!

    Regards

    hille142 Friend
    March 27, 2012 at 11:31 am #445897

    Thanks very much! I’m glad to see the site back alive. If you can confirm that the developer is ready with it, I’ll re-configure some old settings.
    Can you please inform me the cause of the error. I’d like to know for further future development. Maybe I should take things into account that I haven’t thought of.

    Thanks in advance.
    Gerrit

    Manos Moderator
    April 1, 2012 at 5:46 am #446672

    Hi,

    It was an issue related to a file-name with in JA T3 plugin which is already fixed for further downloads.

    1 user says Thank You to Manos for this useful post

    1. hille142
    hille142 Friend
    April 1, 2012 at 10:25 am #446698

    Thank you very much!

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Viewing 10 posts - 1 through 10 (of 10 total)

This topic contains 10 replies, has 2 voices, and was last updated by  hille142 12 years, 7 months ago.

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