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[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408518

<em>@phill luckhurst 262210 wrote:</em><blockquote>Paul,

You say it is not applicable but for us to help you need to tell me why it is not applicable. I am happy to try and help you but I need all the information to do so.

The other guys that have tried to assist you have shared with me what they have done so I am partly aware of the facts from their side.</blockquote>

Hi Phill, Sorry I couldn’t get back to you yesterday evening, but I was tied up with something else. Thanks for taking a look at this for me, and there is only a 1 hour difference between us, as I’m in Spain. I’ll try and explain where I am up to briefly, so you have an idea what I know and have done. Firstly though, let me offer you my comments regarding Tom Crawford, and what he has had to say to you. I posted firstly about this topic, but on another thread on the 18th August. Tom quickly replied and offered to help, which I was very appreciative of. Without going into too much detail, Tom and I corresponded on the forum, and then by pm as he suggested, where he continued to help and advise me. The problem is that 5 days later, I was no better off than I had been on the 18th, and I lost patience with Tom and told him so. Tom is without doubt a skilled and very intelligent advisor and moderator, but sadly he didn’t succeed in helping me after 5 days of trying, and I don’t care what excuses anyone cares to throw around about timezones and lack of information, it still shouldn’t take 5 days for what I should think should be a fairly simple operation to deal with, for someone with experience. I am very grateful to Tom for what he did, but as I say, I lost patience after 5 days, and decided to put it back on the forum. he decided to take umbridge about this which is his prerogative, but he doesn’t help himself by sending me a snotty pm afterwards, because he decided to take the criticism personally. I could say a lot more, but I want to shut that topic down for good now.

I’ve looked at the quickstart videos and Tom’s guide over and over again, and I don’t believe they apply exactly to the situation I have, and now I think possibly I know why. I already had a joomla website installed on my hosts server, and I now think that the instructions I have received apply only to a new and clean installation. Please tell me if that is correct.

Sometime early this week, whilst work was being done on this, my website disappeared, and after I resumed control of everything, I deleted joomla and all its remaining files, and just created an empty public-html folder in the server control panel file manager, so now I believe I am ready to proceed again. Please tell me what you think.

I also have a misunderstanding over what quickstart files to ftp to my server. My understanding of the quickstart instructions is that all should be unzipped before uploading. I’m just re-doing that as I write, and am about 18% complete, and it has taken an hour so far. Surely that is far too slow? I am using filezilla as recommended last week, and I have reported this to my hosts, who have checked all the settings, but can’t find a pproblem. Now this is where my mis-understanding starts. Should the quickstart package be uploaded zipped or unzipped, as I am receiving and reading contradictory advice? The instructions I have received via this forum I believe say unzipped, but my host seems to think they should be uploaded zipped, and then unzipped on arrival at the server.
This also ties in with the welcome advice from pascm who says, “Hi, maybe there is something i can do to help you here! If you go with quick start package there is no need (and can’t be used) to go to template manager in Joomla.
All you have to do is upload the quickstart zip file package to your /public_html or /httpdocs folder, unzip it and then browse your domain name and follow step by step instructions as a normal joomla installation.”.
Again your comments would be most appreciated.

I also have to say that forum moderators are not doing themselves any favours, by being selective about what questions they answer, whilst ignoring others. Since 18th August, I have also asked 3 other relevant questions in relation to the problems I have had uploading the quickstart package. They are;

I wondered if the timeout was the problem, so after some googling I realised that I could change this from 15 minutes to a more reasonable time. When I try to do this in Global Configuration, and change it from 15 to 180, it won’t let me save and close, or just save, and I get a page error notice in the bottom left of my screen. Nothing else happens, so I return to control panel, then GC, and the time is back to 15. I’ve tried a dozen times but all with the same result. This question was asked when I was trying to upload via my webhosts secure ftp, and wasn’t answered.

You say filezilla is very, very easy, but it wasn’t for me, and I wasn’t doing anything wrong. The problem was the inernet connection and a setting in filezilla. I’m sure it usually is ok, but not this time. I also read on a joomla forum today, that filezilla is not recommended because of a trojan/virus lurking within there that attacks websites, so I’d appreciate your comments on that too. Again this wasn’t answered, but if the forum moderators are going to recommend anyone, shouldn’t our concerns be answered?

Do I install it(the quickstart package) from the directory?? I’ve tried it but get this message,

JInstaller: :Install: Cannot find XML setup file
Path does not have a valid package.
Unable to find install package
Upload Package File
Package File Install from Directory
Install Directory Install from URL
Install URLv

This again wasn’t answered, but I now believe the answer is yes, I should install it from the directory. Please confirm if I am right.

I said right at the beginning of my thread/s that I was completely new to Joomla, but I had chosen to go down this route for my long term objectives. I am not a developer, and have limited website experience, but neither am I without any experience. I chose Joomla and Joomlart after many months of searching and comparisons, and have no intention of giving up. I am disappointed by the time it has taken to resolve this, and I have lost days of work, looking for solutions. What concerns me more, is I think that someone without any experience at all would have given up long ago, if faced with the same obstacles. Installing a template should be easy, simple and straightforward, and it shouldn’t be assumed that every new member has even the basic knowledge required to get up and running. That’s commercial suicide.
Once again I am very appreciative for every post from everyone, and for all the help and advice I have been given, but I obviously need a little more. Thank you.

Best Wishes,

Paul Sanderson.

[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408520

Hi pascm, Thanks a lot for your reply, but you can see from my latest post to Phill Luckhurst, that I am still unsure of exactly what I still have to do to correctly install the quickstart package. I’m looking forward to his reply. How is Athens? It’s always been one of my favourite places, but I haven’t seen it for 10 years.

Best Wishes,

Paul Sanderson.

[John Wesley Brett Moderator John Wesley BrettJoin date: July 2013Posts: 2142Downloads:17Uploads:26 Thanks: 175 Thanked: 645 times in 426 posts]

#408524

<em>@paulespana 262581 wrote:</em><blockquote> I deleted joomla and all its remaining files, and just created an empty public-html folder in the server control panel file manager, so now I believe I am ready to proceed again. Please tell me what you think.</blockquote>

You must also empty your database TOTALLY.
This is one step you may not have forgotten, but it is a VERY important step to starting anew.

Best of luck,
John.

2 users say Thank You to John Wesley Brett for this useful post

1. Manos
2. paulespana

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#408527

Hi paulespana,

Athens… you know almost the same as Spain… Financial Crisis is here for good.

Anyway since i am confused with this post let me give you some step by step on my way and if it’s ok with you, then you can give it a shot.

1. Set up QuickStart
a. If you are on cPanel server, upload the quickstart zip file and unzip this file on your server on /public_html
b. Create a db and a user for this one (or clear the old one as John suggested)
c. Browse your <domain> and follow the instructions given!… it’s a normal Joomla installation so i think it’s easy for you now!
d. Delete non needed files (and Installation dir also)

a1. If you are on any other control panel server -> Plesk for instance, there is no /public_html but instead it’s /httpdocs -> please refer to your host about this!

Please let me know if you need any more help!

Regards

Manos

2 users say Thank You to Manos for this useful post

1. paulespana
2. Phill

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#408545

Paul,

As you are online now if you want to drop me a PM with either Google chat details or skyp details I am happy to chat. Alternatively if you want me to take a look at your cpanel PM me your cpanel logon, ftp account and phpmyadmin details. I will upload all the files to the correct place so you can see how and where it is done then I can leave you to complete then install for yourself.

I will be online for the next hour or two so hopefully we can get this resolved tonight

1 user says Thank You to Phill for this useful post

1. paulespana

[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408558

<em>@phill luckhurst 262613 wrote:</em><blockquote>Paul,

As you are online now if you want to drop me a PM with either Google chat details or skyp details I am happy to chat. Alternatively if you want me to take a look at your cpanel PM me your cpanel logon, ftp account and phpmyadmin details. I will upload all the files to the correct place so you can see how and where it is done then I can leave you to complete then install for yourself.

I will be online for the next hour or two so hopefully we can get this resolved tonight</blockquote>

Hi Phill, I’ve just returned to my pc. Thanks for your reply, but I don’t use Google chat, and I can’t skype at the moment. I really do appreciate your offer of this, but don’t you think it’s beneficial for everyone now, and definitely for the future, that we get answers within this forum and thread, to the issues and questions I have asked.

I know how to upload the files to where they need to be(or I think I do), and I think I know what to do after. I just need your, or someone else’s confirmation and clarification. I apologise for my lengthy post earlier, but here are the questions again, but a little simplified.

1). I already had a joomla website installed on my hosts server, but I now think that the instructions I have received apply only to a new and clean installation. Please tell me if that is correct?

2). I deleted joomla and all its remaining files, and just created an empty public-html folder in the server control panel file manager, so now I believe I am ready to proceed again. Please tell me what you think? I know I have to empty the database also now!

4). Can you offer any advice on changing the session time in the backend. I’ve gone into Global Configurations, change it from 15 to 180, but I immediately get a page error when I save, and it just reverts back to 15? I know this isn’t exactly a Joomlart query, so if you don’t want to answer this, I’ll understand.

3). Should the quickstart package be uploaded zipped or unzipped, as I am receiving and reading contradictory advice? The instructions I have received via this forum I believe say unzipped, but my host seems to think they should be uploaded zipped, and then unzipped on arrival at the server? Zipped or un-zipped?

5). I also read on a joomla forum, that filezilla is not recommended because of a trojan/virus lurking within there that attacks websites, so I’d appreciate your comments on that too? Well the forum recommends it, so why not?

6). After I upload the quickstart package via ftp, do I install it from the directory?

By the way, I’m not being ungrateful but we couldn’t do anything anyway, as filezilla is still uploading the unzipped files to my server, and has been for the last 6 hours. There is still probably an hour to go, so now you can see how important the zipped or unzipped question is.

Thanks again for your offer to do it for me, but these answers would be the easist for me, and I think even more valuable for the forum. I look forward to hearing from you. Best Wishes,

Paul Sanderson.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#408561

No problem Paul, I will try and answer.

1) If you have an install of Joomla already then you would need to upload the template and all the indidual extensions one by one then activate and configure each one as per the individual templates docs. Not an easy thing to do which is why we recommend using the quickstart if you do not have any existing data you want to keep. Even then there are ways but that is too much to go into here. In your case I think a fresh quickstart is the best option.

2) Put an index.html file in there first (the code below should do it) and see if you can browse to it. That way we will know that you are starting your install in the correct folder

<html>

< head>
< title> My test </title>
< /head>

< body bgcolor="white" text="blue">

< h1> My first page </h1>

This is my first web page and I can say anything I want in here - I do that by putting text or images in the body section - where I'm typing right now :)

< /body>

< /html>


If that works we know that you are putting all the joomla files in the right place. Then delete that file.

3) As your numbering is wrong in your text above this answer is actually numbered 4);) Forget the session time for now, lets just work on getting your install completed. As I said, I was happy to setup the basics for you but you do not want me to do that so lets carry on.

4) (Your number 3) Unzip the quickstart on your desktop. Only the quickstart though. When you download the template untick all the boxes other than the one marked as the quickstart. If your host says that you can upload a zipped file and unzip it on the server then fine, do that. Not all hosts support that but make sure all the files and folders unzip to where the index.html file we made and deleted was earlier.

5) What a complete lot of bollox about filezilla. If you download it from here – http://filezilla-project.org/download.php?type=client then I am certain that it is a good download. Soundforge would not host the project otherwise. IMHO Filezilla is one of the best ftp apps out ther and is used by literally millions of users worldwide. Google it and I am sure you will find the same. If you are still concerned then run the Filezilla through AVG or whatever virus checker you want, I am 100% certain that you will not find any problem. WINSCP is another superb FTP app so the choice is up to you.

6) Yes, you simply point your browser just browse to wherever the index.php file is which should be the same location as the index.html we created and deleted earlier was.

Phill

[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408758

<em>@jwbrett 262587 wrote:</em><blockquote>You must also empty your database TOTALLY.
This is one step you may not have forgotten, but it is a VERY important step to starting anew.

Best of luck,
John.</blockquote>

Hi John, Thanks for that advice. I hadn’t thought of that, but had deleted the database entirely to allow a clean install, so I luckily covered that. I’ll be replying to Phill Luckhurst later, so you’ll see how far I’ve got. I really appreciate your help.

Best Wishes,
Paul Sanderson.

[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408941

Hi Phill, Thanks for your post of Thursday evening, and I’m sorry I haven’t got back to you before, but I finally managed to complete my quickstart yesterday evening after 8 days of trying, and the relief and mental exhaustion of this just wiped me out. I’ve pasted your last post into this, and will reply within it if you don’t mind.

No problem Paul, I will try and answer.

1) If you have an install of Joomla already then you would need to upload the template and all the indidual extensions one by one then activate and configure each one as per the individual templates docs. Not an easy thing to do which is why we recommend using the quickstart if you do not have any existing data you want to keep. Even then there are ways but that is too much to go into here. In your case I think a fresh quickstart is the best option.

You hit it right on the nail Phill, “If you have an install of Joomla already”. I did, and I made that clear in my first posts, but I was still given the instructions as if I hadn’t already had a Joomla installation. That’s where it all went wrong 9 days ago. You asked in a previous post, why were the quickstart instructions not applicable. That’s why, and is without any doubt why I had the problems. It should have been made clear from the start that the quickstart instructions were only applicable to clean and fresh installs.

2) Put an index.html file in there first (the code below should do it) and see if you can browse to it. That way we will know that you are starting your install in the correct folderCode:
<html>

< head>
< title> My test </title>
< /head>

< body bgcolor=”white” text=”blue”>

< h1> My first page </h1>

This is my first web page and I can say anything I want in here – I do that by putting text or images in the body section – where I’m typing right now 🙂

< /body>

< /html>If that works we know that you are putting all the joomla files in the right place. Then delete that file.

Sorry Phill, you’ve lost me on this one. I’m a complete beginner with Joomla, and have a little limited experience with websites, and I did also make this clear at the beginning of my posts. I wouldn’t know where to start with this at all. What I did was, delete my existing Joomla installation and database. I then created a public_html folder within my domain name, and uploaded via filezilla the quickstart package which took 6 minutes.

3) As your numbering is wrong in your text above this answer is actually numbered 4) Forget the session time for now, lets just work on getting your install completed. As I said, I was happy to setup the basics for you but you do not want me to do that so lets carry on.

Both you and Tom Crawford seem to become quite defensive when challenged on any matter. The reason I did not want you to set-up the basics for me, was that I wanted to know exactly how to do it myself, for now, and for my future projects. I do not want to pester and take up valuable time of moderators, unnecessarily. Egotism will never replace good old fashioned customer service, and that’s all we’re looking for. Both you and Tom, offered your services by pm and whilst appreciated, it is much more beneficial to both customers and company to see all that happens, openly on the forum. I suspect(I’m sure I’ll regret saying this) that the company and moderators know that all is not well with certain aspects of the service, hence the reason for the pm offers. I’d much rather it all be out in the open, rather than swept under the carpet. I believe that is the whole idea of a public forum.

Sorry for my mixed up numbering but my brain is slightly frazzled with all this, and I had a cut and paste issue the other night.:)

I resolved the session timeout issue myself. The new Joomla installation from the quickstart package, allows me to change the session timeout in Global Configurations, without a problem. Maybe the Joomla install I had from my webhost was corrupt in some way, and I will certainly take this up with them.

4) (Your number 3) Unzip the quickstart on your desktop. Only the quickstart though. When you download the template untick all the boxes other than the one marked as the quickstart.

Thanks Phill, I knew all that, and that wasn’t causing the problem.

If your host says that you can upload a zipped file and unzip it on the server then fine, do that. Not all hosts support that but make sure all the files and folders unzip to where the index.html file we made and deleted was earlier.

Yes my hosts do support this, and I’d be surprised if most others don’t. They were puzzled that I was told (via the quickstart instructions) to unzip the file first and then ftp it, especially when it took more than 7 hours? When I sent it zipped, it took 6 minutes as I said earlier. I don’t know about the index.html file, I just unzipped it into the public-html folder that I created and that was it.

5) What a complete lot of bollox about filezilla. If you download it from here – http://filezilla-project.org/download.php?type=client then I am certain that it is a good download. Soundforge would not host the project otherwise. IMHO Filezilla is one of the best ftp apps out ther and is used by literally millions of users worldwide. Google it and I am sure you will find the same. If you are still concerned then run the Filezilla through AVG or whatever virus checker you want, I am 100% certain that you will not find any problem. WINSCP is another superb FTP app so the choice is up to you.

Don’t shoot the messenger Phill >:(, I think I have every right to bring up a concern that I have about anything, recommended by the moderators, or company, especially if there is a potential threat to my website. I read about this supposed issue on the web, and just asked you the question. You’ve answered it to my satisfaction, thank you.

6) Yes, you simply point your browser just browse to wherever the index.php file is which should be the same location as the index.html we created and deleted earlier was.
Phill

I just browsed my domain name, but got an error message, “A file permissions error has occurred. Please check the permissions on the script and the directory it is in and try again.” I spoke to my web hosts, who checked this out for me, and they responded, “Hi Paul, Thanks for your reply. It does appear that there were quite a few files with incorrect permissions set for them, but I have modified them for you now and this site appears to work correctly now”. He was correct and I finally had my quickstart package installed after 8 days of trying.

I want to fairly, and briefly summarise the whole thread and the problems I have had.
1). Without doubt there are problems with the instructions given out by the company and moderators for a quickstart installation, and they need to be addressed.
2). I think with the correct instructions, it should take no more than say 3 or 4 hours to carry out this installation, even for the most inexperienced amateur. Any longer than that is unacceptable.
3). We need moderators who don’t get on their high horse and become unnecessarily defensive for no reason.
4). When a problem does occur over any issue, it should be kept on the forum, and not be re-directed to private messages. That will help no-one in the medium to long term, and restricts and delays development.
5). In addition to the quickstart instructions problem, there is now evidence of an incorrect file permission problem. This should be immediately reported to the company for their investigation, to avoid any future problems. This permission problem, does not just apply to JA Travel, but as I know now, the same problem exista with JA Edenite and JA Portfolio (Real Estate), as I discovered when I installed these later yesterday. By the way, even taking into account the removal of the existing Joomla installation and database, both these other sites only took 30 minutes each for the whole installation, including the creation of a new database. That’s how it should be.
6). Despite the problems I’ve had and the ridiculous amount of time I’ve wasted, I am grateful to all of those who’ve posted and advised, because without forums like this, life would certainly be even more difficult.

Thank you.

Best Wishes,
Paul Sanderson.

[paulespana Friend paulespanaJoin date: August 2011Posts: 18Downloads:0Uploads:0 Thanks: 12]

#408945

<em>@pascm 262590 wrote:</em><blockquote>Hi paulespana,

Athens… you know almost the same as Spain… Financial Crisis is here for good.

Anyway since i am confused with this post let me give you some step by step on my way and if it’s ok with you, then you can give it a shot.

1. Set up QuickStart
a. If you are on cPanel server, upload the quickstart zip file and unzip this file on your server on /public_html
b. Create a db and a user for this one (or clear the old one as John suggested)
c. Browse your <domain> and follow the instructions given!… it’s a normal Joomla installation so i think it’s easy for you now!
d. Delete non needed files (and Installation dir also)

a1. If you are on any other control panel server -> Plesk for instance, there is no /public_html but instead it’s /httpdocs -> please refer to your host about this!

Please let me know if you need any more help!

Regards

Manos</blockquote>

Hi Manos, Thanks for your reply and I’m sorry it took so long for me to answer.

I finally managed to install my template, as you’ll see from my long post to Phill Luckhurst of today. I’d already as much figured out where I was going wrong, and that I was following the incorrect instructions.

Your instructions were absolutely correct and gave me the confirmation and confidence I needed, to continue. Thanks very much for that.

Don’t worry about the financial crisis, in 2 years all will be well and we’ll be making money again, although Spain has got many more problems to surface yet. Who knows where I’ll end up then, it could even be in Greece. It surely can’t be any more difficult to sell real estate there, than it is here? 🙂

Best Wishes,
Paul Sanderson.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#408952

<em>@paulespana 263104 wrote:</em><blockquote>5) What a complete lot of bollox about filezilla. If you download it from here – http://filezilla-project.org/download.php?type=client then I am certain that it is a good download. Soundforge would not host the project otherwise. IMHO Filezilla is one of the best ftp apps out ther and is used by literally millions of users worldwide. Google it and I am sure you will find the same. If you are still concerned then run the Filezilla through AVG or whatever virus checker you want, I am 100% certain that you will not find any problem. WINSCP is another superb FTP app so the choice is up to you.

Don’t shoot the messenger Phill >:(, I think I have every right to bring up a concern that I have about anything, recommended by the moderators, or company, especially if there is a potential threat to my website. I read about this supposed issue on the web, and just asked you the question. You’ve answered it to my satisfaction, thank you.</blockquote>

The comment was not meant to anger you, it was towards whoever wrote that on the web. Please do not take it that way. I was trying to offer sound advice. Please also do not believe everything that is written on the web

<em>@paulespana 263104 wrote:</em><blockquote>I want to fairly, and briefly summarise the whole thread and the problems I have had.

1). Without doubt there are problems with the instructions given out by the company and moderators for a quickstart installation, and they need to be addressed. </blockquote>

Literally thousands of users have managed to install the quickstarts from the instructions given in numerous places on this site. The instructions are no different to those one would use when installing Joomla in the first place. The ONLY difference is that the JA Quickstarts contain a few extra files and database entries. That is all made clear and we cannot argue with the thousands of customers who have had no problems so far.

<em>@paulespana 263104 wrote:</em><blockquote>2). I think with the correct instructions, it should take no more than say 3 or 4 hours to carry out this installation, even for the most inexperienced amateur. Any longer than that is unacceptable.
</blockquote>

As I said, the correct instructions were given and in this case I strongly feel that a number of supporter have gone far beyond their remit. They are here to assist with template problems and not to teach web hosting basics.

<em>@paulespana 263104 wrote:</em><blockquote>
3). We need moderators who don’t get on their high horse and become unnecessarily defensive for no reason.</blockquote>

Nobody is getting defensive for no reason. A number of supporters have put in a LOT of effort trying to assist you. With respect you are a beginner to webhosting. For instance my instructions to creat a simple html file are at a seriously basic level. As your journey into webhosting goes on I am sure you will come to realise that ALL of the supporters such as Tom were trying their very best to assist you with no malice or hiden agendas whatsoever. I have read all of your comments to the other supporters and I stand by that opinion.

<em>@paulespana 263104 wrote:</em><blockquote>4). When a problem does occur over any issue, it should be kept on the forum, and not be re-directed to private messages. That will help no-one in the medium to long term, and restricts and delays development.</blockquote>

There are times when it is perfectly correct to keep things out of the forum. This is especially important when you are supplying things such as logon details unless you would like your site hacked? Quite often communications will continue outside of the forum for convienience. I myself will always try and keep things visible apart from security sensitive issues and where a user requests me to do so.

<em>@paulespana 263104 wrote:</em><blockquote>
5). In addition to the quickstart instructions problem, there is now evidence of an incorrect file permission problem. This should be immediately reported to the company for their investigation, to avoid any future problems. This permission problem, does not just apply to JA Travel, but as I know now, the same problem exista with JA Edenite and JA Portfolio (Real Estate), as I discovered when I installed these later yesterday. By the way, even taking into account the removal of the existing Joomla installation and database, both these other sites only took 30 minutes each for the whole installation, including the creation of a new database. That’s how it should be.</blockquote>

Permissions and how they work vary greatly between hosts. Had you unzipped and uploaded the files as suggested the permissions would have been set by your host but you may have run into ownership issues. Unzipping them on your server retains the file permissions set when an archive is created (and believe me, a huge percentage of hosts do not provide that facility). While JA take care to check these there are times when they may be incorrect. However I have tested the quickstarts on my hosting here in the UK and am not seeing the issues you report. As different hosts deal with permissions in different ways it is impossible for JA to get it right for all hosts without compromising security. Having said that you will learn that checking and changing permissions is something that EVERY webmaster MUST learn how to do.

<em>@paulespana 263104 wrote:</em><blockquote>6). Despite the problems I’ve had and the ridiculous amount of time I’ve wasted, I am grateful to all of those who’ve posted and advised, because without forums like this, life would certainly be even more difficult. </blockquote>

As I said earlier I feel all of the JA staff that have tried to assist you have done so with the best of intentions. Tom went a step further and begun an install for you. However you put a stop to that while he was working on it. Had you allowed him to finish you would have had a running site long before now. You are new to webhosting and it is a steep learning curve. You will get there but it does take a lot of time and effort and you are now capable of a lot more than you were just a few days ago.

Good luck with your site. I will mark this thread as solved and close it.

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