Public Forums 71,145 posts

[skraba Friend skrabaJoin date: December 2006Posts: 5Downloads:0Uploads:0]

#124804

First of all let me just see if I uynderstand this. So even though I purchased a product from joomlart I am not entitled to any support, unless I fork out $50 to ask a question which may not get answered, then to have my post locked more or less str8 away. To cut the long story short for me to ask any question on theese forums will cost me $50??!!!! Customer service = none

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#235717

Without sounding rude. You get what you pay for.
When we sign up for whatever term of contract we all know what we are getting for our money.

To say were not getting any help or support is very unfair.

I noticed you joined in December 2006 and only requested help twice (posts = 2) in a full year,
the staff can’t really be blamed for that. :confused:

[skraba Friend skrabaJoin date: December 2006Posts: 5Downloads:0Uploads:0]

#235727

True I did sign up on and made my purchase on Dec 2006, and since then I have only made 2 posts, both were made today about the same problem I am having, but I do not know what my small qty of forum postings have got to do with anything?

I had no problems until now, and now that I need some guidence/help, I am expected to pay $50 to ask a question and hope I get an answer/solution. It may not even be a template issue but something with joomla, but I wont know until I fork over $50. I just want some advice, or if somebody else has had this problem etc.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#235733

Paying $50 to ask a question…if thats all you were getiing then I would agree with you.
But your $50 gets you three months of questions and three months of picking from an array of templates.

If you bought a state of the art TV and it broke after the guarantee ran out you wouldn’t expect to get it fixed for nothing, would you?

Again without trying to annoy you, if you got your questions answers after your licence had expired, then why have/do we have to renew ours?

[skraba Friend skrabaJoin date: December 2006Posts: 5Downloads:0Uploads:0]

#235767

I understand your point on what you actually get for $50 and that includes support & access to all JA templates etc. for 3 months, in this case it is great!

But in my case I do not want more templates, modules, comp etc. All I really want is for somebody to at least let me know a possible cause or fix for this problem.

I think comparing this to a TV is a little too much, but in the past I have contacted some IT firms regarding products after warrenty, not to get it replaced, but for troubleshooting etc.

I dont agree with you or others paying just to get support from time to time, instead like somebody has already mentioned, there should be a different title then “unlicensed member” to confirm that I someone was a customer and purchased a legit copy of the template

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#235774

I do understand what your saying and if it was my site I would have it set up where if you have bought a template and a licence for it you should have permanent access to that one part of the Forum to ask question.

I don’t know if this is feasible (restricting access to all but one section) but it would certainly keep everyone happy.

You don’t get anymore than you paid for and get your required support…and you keep the option to upgrade anytime you like.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#235776

Send us an email with your question, to webmaster@joomlart.com and put ATT: MiCCAS in the subject.

When people post on the forum that are unlicensed, having to enter the control panel, obtain your e-mail address, check the e-mail against the license system then verify whether you were previously licensed takes way too long, and the order in which our forum runs is screwed.

Hence the reason we do not provide support when your license expires. Technically you should not receive support at all, however in your case we’ll see what we can do.

[skraba Friend skrabaJoin date: December 2006Posts: 5Downloads:0Uploads:0]

#235831

Thank you MiCCAS for your help, I will get the info to you.

mfcphil, I agree and think its a good compromise by allowing users access to the forum of the template they purchased, unfortunatly its a template club, so if somebody downloaded all templates it would mean access to forum sections for all the templates. The only option I can think of to avoid this is to offer post membership support for ONE template only selected by the customer.

just a thought

Thanx for your help and sorry if I came on a bit aggresive.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#235860

I have responded to your email earlier today.

[Author]

Posts