JoomlArt Forums 32,862 posts

[rand2712 Friend rand2712Join date: March 2014Posts: 24Downloads:0Uploads:7 Thanks: 8 Thanked: 1 times in 1 posts]

#195415

I joined JoomlArt today and I was just wondering how does someone get help with the ticket system down?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#525139

Welcome rand2712 to JoomlArt!!!

Regarding to your question on support, please don’t worry! Here at JoomlArt, we do provide the support on:
1. The ticket system
2. The Forum – which is here

The ticket system is currently under maintenance. However, this would not make any impact on our support. For both of the system, we do commit the 24hrs response (or less depending on the number of tickets/threads per day), and we’re off on the weekend. Hence, if the ticket system is under maintenance, you can always post your problem/issues here on the forum.

For posting on forum, please do find the correct forum section correspondingly to your issues. For ex., if you are looking for help on JA Magz, you should be posting in JA Magz forum. This applies for extensions as well :D.

I hope this helps. If you are still in doubt, please buzz me up here. I’d love to help :p.

Cheers.

1 user says Thank You to JA Developer for this useful post

1. rand2712

[rand2712 Friend rand2712Join date: March 2014Posts: 24Downloads:0Uploads:7 Thanks: 8 Thanked: 1 times in 1 posts]

#525165

Thank you for the response I knew I had picked the right template company when I asked my developer to use JA 🙂

1 user says Thank You to rand2712 for this useful post

1. Ninja Lead

[James G Friend James GJoin date: September 2014Posts: 130Downloads:104Uploads:4 Thanks: 20 Thanked: 40 times in 6 posts]

#529159

This is of corse if they reply to your tickets.

Seems they like to ignore the ticket i posted. Sigh.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#529340

<em>@jameswhufc 419460 wrote:</em><blockquote>This is of corse if they reply to your tickets.

Seems they like to ignore the ticket i posted. Sigh.</blockquote>
The developer in charge has just replied to your latest ticket already. Please check the ticket #TIO-831-26250 again.

Also, I want to clarify that we never ignore members’ tickets, however depends on ticket’s difficulty level, we may take longer time to come up with an answer. We should have sent you a notification instead of letting you wait aimlessly though, really sorry about that and we promise this situation will not happen again.

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