JoomlArt Forums 32,862 posts

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#125490

It is time to do something special for the customers on the forum here. So here is my suggestion as to how we can make the world ( our world ) a better place:

Suggestion to Joomlart ( and staff ) :

HAVE A CLEAN UP DAY! Spend 1 full day, entirely dedicated to supporting the people in here. All and everyone helps out on the same day to clean. This goes for all designer, staff, support people, forum visitors and so on. Everyone visiting the site on this day is then encouraged to search for unanswered posts and reply to them. That way we can create sort of a “”magical” happening to all those unanswered questions and possibly also get more people involved in support??
To make it even better, give out a prize for the 5 people who gives the best support this particular day. Then you are sure to get some decent help around here, I am sure.

Just my 5 cents on how to make the world ( our world ) a better place!

Live long and live happy!

[elfenwald Friend elfenwaldJoin date: February 2008Posts: 67Downloads:0Uploads:0 Thanks: 2 Thanked: 1 times in 1 posts]

#238237

Great idea!

I am a patient and polite guy usually, and I am a new customer, so I take it slowly – but after seeing staff members pointing fingers at the support quality of other template clubs (like in a post yesterday where a frustrated paying member pointed to an alternative to Teline – seemingly got deleted meanwhile) while at the same time there are lots of unanswered problems in their own forum (including my own) – I start having second thoughts.

Another thing: may be a coincidence, but –

• presales question: quick response time, but a factual wrong information (the 1.5 quickstart packs are useless for production sites unless at least the SEF problem is fixed or explained).
• Support email: still unanswered after over 72 hours (ok, Sunday is off, so make it 48).

So it is a great idea to do some early spring cleaning in here!

On the other hand: leaving the support to members is not an option – fixing buggy releases of course can not be done by other users (no matter how friendly and helpful their attitude is – *wink* @ Shannon) and the final answer to problems has to come from the creator(s).

P.S.: the JA server incl. forums gets timeouts several times a day – quite annoying.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238239

<em>@Elfenwald 39316 wrote:</em><blockquote>Great idea!

I am a patient and polite guy usually, and I am a new customer, so I take it slowly – but after seeing staff members pointing fingers at the support quality of other template clubs (like in a post yesterday where a frustrated paying member pointed to an alternative to Teline – seemingly got deleted meanwhile) while at the same time there are lots of unanswered problems in their own forum (including my own) – I start having second thoughts.

Another thing: may be a coincidence, but –

• presales question: quick response time, but a factual wrong information (the 1.5 quickstart packs are useless for production sites unless at least the SEF problem is fixed or explained).
• Support email: still unanswered after over 72 hours (ok, Sunday is off, so make it 48).

So it is a great idea to do some early spring cleaning in here!

On the other hand: leaving the support to members is not an option – fixing buggy releases of course can not be done by other users (no matter how friendly and helpful their attitude is – *wink* @ Shannon) and the final answer to problems has to come from the creator(s).

P.S.: the JA server incl. forums gets timeouts several times a day – quite annoying.</blockquote>
In regards to the forum issues, I am unaware of any issues – honestly I have never received timeouts for months.

It might be the link from you to our server.. not sure. Where abouts are you located?

[elfenwald Friend elfenwaldJoin date: February 2008Posts: 67Downloads:0Uploads:0 Thanks: 2 Thanked: 1 times in 1 posts]

#238244

<em>@MiCCAS 39318 wrote:</em><blockquote>In regards to the forum issues, I am unaware of any issues – honestly I have never received timeouts for months.

It might be the link from you to our server.. not sure. Where abouts are you located?</blockquote>

Germany. Fast DSL, usually no probs. Had this several times on the forums and on the template demo server. Sometimes really fast, usually somewhat slow, several times timeouts. Maybe its the routing – but actually thats not my biggest concern 😉 The quickstart packs working are more important for me…

Update: forget the remark about the server issues. Traffic to your server is seemingly affected by the 4 cut undersea cables and the resulting routing problems… I had missed the news and was not aware of that strange US activities…
Still would like to hear statements from staff to my support requests.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#238258

What a great idea Erik 😀

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#238341

Thanks mfcphil, I do have some moments obviously…

[ShannonN Friend ShannonNJoin date: July 2006Posts: 1947Downloads:0Uploads:9 Thanks: 16 Thanked: 172 times in 49 posts]

#238342

ErikThorsen;39452Thanks mfcphil, I do have some moments obviously…

Hi Erik
don’t you think that this kind of reward system while giving everyone a warm fuzzy feeling is detracting from teh fact that Ja should hire paid dedicated support ppl not use community customers to provide support they make over a million a year so surely they can spend 10 000 on a support person?

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#238345

Yes and no. Even though they hire support people they wouldn’t necessarily tend to “non template related” issues. This is where the support of “the community” would be very beneficial.

As suggested, ALL people from Joomlart would attend and they would help cleaning up on all problems, bug reports and so on. But my thought was that it would also be a good idea to include the community to get even more interest in solving “minor” issues the open source way.

But surely I second you in the fact that we need more support people ( paid ) as well as at least one more designer/programmer.

I just try to let my voice be heard with something I think Joomlart would actually do. Hire more people I am not sure if they will do but participate in such a day and also give away prizes would be something I think they are willing to do. And to me, every little helps. Even if not perfected.

Joomla has “bug cleaning days” world wide and they get help with fixing stuff. Joomlart should also use this approach to get more help but at the same time, naturally, hire more people.

Time will tell, will they do any of the suggested?

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238346

What kind of prizes?

I might personally order a Joomla shirt for someone if you’re interested in something like that.. or umm… maybe we can get a special joomlart something?

[ShannonN Friend ShannonNJoin date: July 2006Posts: 1947Downloads:0Uploads:9 Thanks: 16 Thanked: 172 times in 49 posts]

#238350

ErikThorsen;39458Yes and no. Even though they hire support people they wouldn’t necessarily tend to “non template related” issues. This is where the support of “the community” would be very beneficial.

As suggested, ALL people from Joomlart would attend and they would help cleaning up on all problems, bug reports and so on. But my thought was that it would also be a good idea to include the community to get even more interest in solving “minor” issues the open source way.

But surely I second you in the fact that we need more support people ( paid ) as well as at least one more designer/programmer.

I just try to let my voice be heard with something I think Joomlart would actually do. Hire more people I am not sure if they will do but participate in such a day and also give away prizes would be something I think they are willing to do. And to me, every little helps. Even if not perfected.

Joomla has “bug cleaning days” world wide and they get help with fixing stuff. Joomlart should also use this approach to get more help but at the same time, naturally, hire more people.

Time will tell, will they do any of the suggested?

Prizes don’t pay for internet usage, put food on the table or gas in your car? Do they

If Ja wants community to bail them out, do what professional support ppl do for for a 2 dollar T-shirt isn’t enough!

Support ppl get paid 50 per hour or 2 dollars per post let the community say hi Ja want help pay the going price, JA makes bucket loads of money that’s an established fact for anyone that can count, they refuse to spend any money to rectify the problems they are having, but expect free support from ppl that are paying them to provide a service, so we are really paying JA to work for them??? and a T shirt or a certificate will buy us off.?Wake up ppl this is exploitation

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#238353

<em>@ShannonN 39465 wrote:</em><blockquote>Prizes don’t pay for internet usage, put food on the table or gas in your car? Do they

If Ja wants community to bail them out, do what professional support ppl do for for a 2 dollar T-shirt isn’t enough!

Support ppl get paid 50 per hour or 2 dollars per post let the community say hi Ja want help pay the going price, JA makes bucket loads of money that’s an established fact for anyone that can count, they refuse to spend any money to rectify the problems they are having, but expect free support from ppl that are paying them to provide a service, so we are really paying JA to work for them??? and a T shirt or a certificate will buy us off.?Wake up ppl this is exploitation</blockquote>
ShannonN, stop lying mate.. They pay a few members on this forum.

[ErikThorsen Friend ErikThorsenJoin date: December 2005Posts: 1098Downloads:0Uploads:7 Thanks: 22 Thanked: 10 times in 1 posts]

#238356

@miccas,

I was thinking prizes as:
-memberships
– templates
– other stuff

Didn’t you read the poll? 🙂 And vote for your little special thing?

Either way, prizes can be so many things. An engraved iPod with “Thanks from Joomlart” or whatever. Doesn’t necessarily have to be very costly I think. But the point is to get even more people involved.

Cheers.

[Menalto Friend MenaltoJoin date: May 2007Posts: 4736Downloads:0Uploads:43 Thanks: 2 Thanked: 531 times in 361 posts]

#238358

The price should be food on the table for one year or so:D

JA earn shitloads of money by templates and things, people help out with support and they earn more.
The developers dont know anything about how to do this and that on joomla and ask here for help, they get free help which gives them a chance to earn more money.
Who win and who loose??

I know the answer and i guess you other knows too

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