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[terryatjigsaw Friend terryatjigsawJoin date: December 2010Posts: 9Downloads:0Uploads:3 Thanks: 5]

#162573

Hello there

How do I reopen a forum thread marked as “solved”? It turns out it isn’t, and help would be much appreciated.

Thanks, Terry

http://www.joomlart.com/forums/topic/article-image-thumbnail-on-frontpage-displaying-as-fixed-dimensions/

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#386119

You can change status of that thread to ‘Problem’ or something like that by clicking on the drop down list at the right corner of thread.

http://www.joomlart.com/forums/showt…ons#post230503 >> The status of this url is still ‘Problem’

Regards,

1 user says Thank You to JA Developer for this useful post

1. terryatjigsaw

[terryatjigsaw Friend terryatjigsawJoin date: December 2010Posts: 9Downloads:0Uploads:3 Thanks: 5]

#386190

Many thanks Ja Developer.

The difficulty is that after changing the thread status to “problem” on 3/28, I had not received a response on 4/9, whereas previously I had received responses promptly from a support staff member. I am not complaining per se, just want to understand how I can best communicate with the Joomlart support team… it looks to me that the status change is cosmetic only, and does not bump it back into the support queue. If closed forum threads are not likely to be looked at when reopened, I would want to raise a support ticket instead moving forward, even if the exchange might be useful to another Joomla user browsing the forums.

Thanks, Terry

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