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[littlepooch Friend littlepoochJoin date: July 2012Posts: 2Downloads:0Uploads:0 Thanks: 4]

#185938

Hi

I paid for the Humble Bundle yesterday but did not receive the coupon email. I believe it is my fault as to why this happened.

Reason: I have two accounts, and I signed in with the wrong account (with my Roboform password manager) which has a discontinued email address.

I would like to have the coupon resent as I have now updated the email address.

Also, can I have the accounts combined to one?

My other account has (1) old membership (2) JA Wall purchase (3) Humble Bundle

This account has current membership.

Ideally, I could keep this account, and have all the above moved over.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#486883

Hi,

The office is closed right now, so will ask the humblebundle girls to get back to you, no worries we will resolve the issue.

Regarding merging the multiple accounts, yes that is possible please raise a support ticket confirming the accounts you have and the one you would like to continue, the team will verify the accounts and merge them for you.

Regards

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. littlepooch

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#486945

Hi,

I have checked your account and the email is used for this account is “roxxxx@xxxxx.com”.
Apparently this is also the email used for bundle purchase. I have resent the notification email with coupon code to this email address.
Please check both your mail box and spam folder.

Regards,

<em>@littlepooch 364945 wrote:</em><blockquote>Hi

I paid for the Humble Bundle yesterday but did not receive the coupon email. I believe it is my fault as to why this happened.

Reason: I have two accounts, and I signed in with the wrong account (with my Roboform password manager) which has a discontinued email address.

I would like to have the coupon resent as I have now updated the email address.

Also, can I have the accounts combined to one?

My other account has (1) old membership (2) JA Wall purchase (3) Humble Bundle

This account has current membership.

Ideally, I could keep this account, and have all the above moved over.</blockquote>

1 user says Thank You to JA Developer for this useful post

1. littlepooch

[littlepooch Friend littlepoochJoin date: July 2012Posts: 2Downloads:0Uploads:0 Thanks: 4]

#487010

Thanks Arvind and JA Developer.

I have received the coupon and will extend my membership. I will also open ticket and have the accounts merged.

JA Developer – I would appreciate if you would remove my name from your post above. Thanks again.

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