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[asduncan Friend asduncanJoin date: January 2010Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 2 times in 1 posts]

#183992

Hi

I am having issues obtaining my JomSocial download I purchased on 26 December.

I recieved the codes and straight away went to activate the products. I had no problems with Joomlart but have been unable to obtain my copy of JomSocial. I receive a message back from iPrimus saying the email address is inconsistent?

I sent a couple of emails off then waited. No response.

Logged a support call with Joomlart and got a message back saying I would need to contact JomSocial. I had logged a support call with JomSocial nearly 2 weeks ago now and received an email a week ago from Disqus (no idea how these companies are linked) asking for the email address I used. Over a week later I am still waiting. A search on JomSocial sees I am not the only one with this issue.

I do appreciate the great support I get from Joomlart. I understand it is a JomSocial issue however as a consumer having purchased the deal on Joomlart for me personally it reflects back onto Joomlart.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#479760

Hi Asduncan,

Pls wait for a while. We are directly working with Jomsocial to get your case solved / cleared as soon as possible.

Regards

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#480001

<em>@asduncan 355153 wrote:</em><blockquote>Hi

I am having issues obtaining my JomSocial download I purchased on 26 December.

I recieved the codes and straight away went to activate the products. I had no problems with Joomlart but have been unable to obtain my copy of JomSocial. I receive a message back from iPrimus saying the email address is inconsistent?

I sent a couple of emails off then waited. No response.

Logged a support call with Joomlart and got a message back saying I would need to contact JomSocial. I had logged a support call with JomSocial nearly 2 weeks ago now and received an email a week ago from Disqus (no idea how these companies are linked) asking for the email address I used. Over a week later I am still waiting. A search on JomSocial sees I am not the only one with this issue.

I do appreciate the great support I get from Joomlart. I understand it is a JomSocial issue however as a consumer having purchased the deal on Joomlart for me personally it reflects back onto Joomlart.</blockquote>

Your coupon code to purchase Jomsocial has just been extended! Pls try again and get back to me if you have any other issues.

Regards

[Author]

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