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[Erwin Yudha Nuryanto Friend Erwin Yudha NuryantoJoin date: September 2014Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 1 times in 1 posts]

#168386

Hello..

This is the first I found the product very useful for me because to make a ecommerce website without having to know complicated code behind. But when I found a few bugs from the program, why the repair solutions for so long? :((

What is the procedure if there is a program bug, Do we have the right to ask for a solution to fix the bug and how many times it was given to me? Thanks for support.

Regards,
Erwin

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#411869

Hi Erwin,

On which product do you refer ? If it’s for quick contact i am sure that this bug will be fixed if it’s not fixed already.

Regards

Manos

[Erwin Yudha Nuryanto Friend Erwin Yudha NuryantoJoin date: September 2014Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 1 times in 1 posts]

#411880

Hi Manos,

I use JM Painite. Contact form on my site is not functioning. Look at tokocamfrog dot com >> support >> contact. Thank you for your response. 🙂

Regards,
Erwin

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#411923

Contact page is fine in firefox , chrome, opera, ie9, safari

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#411967

I verify the same ! So please provide more info if you are still facing this issues!
Browser name/version etc

Regards

Manos

[Erwin Yudha Nuryanto Friend Erwin Yudha NuryantoJoin date: September 2014Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 1 times in 1 posts]

#411968

I’ve tried the following web browsers, the contact form still isn’t working. I believe the fault is not in the web browser but in jm-painite because the only emails in the contact form are not functioning. While other e-mail (to send product information to a friend, to confirm the purchase to the customer, lost password) all function normally with a web browser below.
1. Firefox 6.0.2
2. Google Chrome 13.0.782.220
3. Internet Explorer 9

I also found another bug in jm painite :
1. Sitemap pages not function
2. If I display the products on the homepage with more than 5 products then the font on the product description to a 6 and so will all of bold.

Look at my site tokocamfrog dot com. I hope someone would help me solve this problem, because I am newbie in magento. Thanks. :((

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#412219

moved to ticket

[Erwin Yudha Nuryanto Friend Erwin Yudha NuryantoJoin date: September 2014Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 1 times in 1 posts]

#412427

Solution for point to 2: Don’t choose the Latest Mode on JM Products, because it certainly would appear the bug in font description.

For contact form and sitemap… still trying to find a solution. Thanks for Support. 🙂

Regards,

Erwin

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#412453

<em>@erwinyudha 267416 wrote:</em><blockquote>Solution for point to 2: Don’t choose the Latest Mode on JM Products, because it certainly would appear the bug in font description.

For contact form and sitemap… still trying to find a solution. Thanks for Support. 🙂

Regards,

Erwin</blockquote>
Please dont’ blame IE quirks on JA.. IE8/9 is hated by most dev’s in the business.
our offices have been closed the last 2 days for maintenance so things are kinda slow moving this minute but I’m sure we’ll get a grasp on your situation

[Erwin Yudha Nuryanto Friend Erwin Yudha NuryantoJoin date: September 2014Posts: 21Downloads:0Uploads:1 Thanks: 5 Thanked: 1 times in 1 posts]

#412555

<em>@n6rej 267447 wrote:</em><blockquote>Please dont’ blame IE quirks on JA.. IE8/9 is hated by most dev’s in the business.
our offices have been closed the last 2 days for maintenance so things are kinda slow moving this minute but I’m sure we’ll get a grasp on your situation</blockquote>

@n6rej, Sorry I do not intend to. I’ve entered a bug to the ticket a week ago but I waited for 1 more week, no improvement at all. I went back to the forum to ask what kind of repair procedure. One bug was fixed that email for confirmation to the customer at login. Other bug have not.

I’ve found a solution for contact form bug, I want to share with others, may be useful.
I use JM Painite – Magento 1.5.0.1

1. From Admin Panel – CMS – Static Block – Add New Block
Block Title: Contact Us
Identifier: contacts
Store View: All Store Views
Status: Enable
Content: {{block type=”core/template” name=”contactForm” form_action=”http://www.tokocamfrog.com/index.php/contacts/index/post” template=”contacts/form.phtml”}}
Save Block

2. Edit www/app/code/core/Mage/Contacts/controllers/IndexController.php – in postAction function
From:
[PHP]if (Zend_Validate::is(trim($post[‘hideit’]), ‘NotEmpty’)) {
$error = true;
}[/PHP]
To:
[PHP] /*
if (Zend_Validate::is(trim($post[‘hideit’]), ‘NotEmpty’)) {
$error = true;
}
*/[/PHP]
3. Edit www/app/design/frontend/default/jm_painite/template/contacts/form.phtml – in <form action=”<?php echo $this->getFormAction(); ?>” id=”contactForm” method=”post”>

From:
<div class=”field”>
<label for=”name” class=”required”><em>*</em><?php echo Mage::helper(‘contacts’)->__(‘Name’) ?></label>
<div class=”input-box”>
<input name=”name” id=”name” title=”<?php echo Mage::helper(‘contacts’)->__(‘Name’) ?>” value=”<?php echo $this->htmlEscape($this->helper(‘contacts’)->getUserName()) ?>” class=”input-text required-entry” type=”text” />
</div>
</div>

To:
<div class=”field”>
<label for=”name” class=”required”><em>*</em><?php echo Mage::helper(‘contacts’)->__(‘First Name’) ?></label>
<div class=”input-box”>
<input name=”name” id=”name” title=”<?php echo Mage::helper(‘contacts’)->__(‘First Name’) ?>” value=”<?php echo $this->htmlEscape($this->helper(‘contacts’)->getUserName()) ?>” class=”input-text required-entry” type=”text” />
</div>
</div>

Regards,

Erwin

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#412606

sorry for misunderstanding and tyvm! for the patch. I’ve submitted it to our dev crew for magento to be fixed. Unfortunately me and magento don’t like each other so I’m unable to assist you with those issues alot of the time. I’ll also let their supervisor know they are slacking in the magento group 😮

[chavan Friend chavanJoin date: October 2014Posts: 4612Downloads:0Uploads:110 Thanked: 1440 times in 1290 posts]

#412765

Erwin,

There is a support ticket for this. Please checkout there.the ticket No: DXW-266-42410

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#412773

ty chavan I should’ve said that *sigh*

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