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[gwang81 Friend gwang81Join date: July 2007Posts: 39Downloads:0Uploads:0 Thanks: 3]

#147711

I bought a JATC standard membership, but I just found I don’t have access to downloading JATC club extensions. But I need some extensions in order get the template to work properly!

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#329496

As a JATC standard member you do not have access to the extention club that is correct.

All extentions you need for getting a template working like the template demo are included in the template download.

Is there a specific extention you are missing?

[rheob Friend rheobJoin date: June 2007Posts: 8Downloads:0Uploads:0]

#331869

I am very frustrated right now. I cannot even create a thread. Please fix my problem. I paid 400++ for the developer package. I cannot download anything at all. All i get after i click the download is that i do have no rights to download! What is this!

Please help me. I have been trying to get support from Joomlart for sometime now. I paid for the developer subscription last year July. Now when i try to download, i have no access. It has not been a year yet!

Please fix this so i can at least download something.

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#331882

<em>@rheob 163892 wrote:</em><blockquote>I am very frustrated right now. I cannot even create a thread. Please fix my problem. I paid 400++ for the developer package. I cannot download anything at all. All i get after i click the download is that i do have no rights to download! What is this!

Please help me. I have been trying to get support from Joomlart for sometime now. I paid for the developer subscription last year July. Now when i try to download, i have no access. It has not been a year yet!

Please fix this so i can at least download something.</blockquote>

Hello,

Please provide some more information. Can you give me the ticket ID’s of your issue?

With Regards,

[rheob Friend rheobJoin date: June 2007Posts: 8Downloads:0Uploads:0]

#331888

Ticket ID: JKO-623404
MemberID: 163763
PaymentID: 162280
ProductID: 8
ProductName: JA Developer Membership – 1 year

Anythign else u need?

<em>@bennitos 163913 wrote:</em><blockquote>Hello,

Please provide some more information. Can you give me the ticket ID’s of your issue?

With Regards,</blockquote>

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#331890

Dear Rajesh,

I have checked the ticket you have raised and since its sunday. JA office remains closed. I shall make sure that this matter is solved the very thing in the morning. I am not sure why your access has not be auto upgraded. The system is auto and such cases are rare.

Regards

Arvind

[rheob Friend rheobJoin date: June 2007Posts: 8Downloads:0Uploads:0]

#331892

Oh okay. yea i dont know either. I have not accessed my account for sometime. When i needed it most, then i logged in to download but unfortunately could not..

<em>@drarvindc 163922 wrote:</em><blockquote>Dear Rajesh,

I have checked the ticket you have raised and since its sunday. JA office remains closed. I shall make sure that this matter is solved the very thing in the morning. I am not sure why your access has not be auto upgraded. The system is auto and such cases are rare.

Regards

Arvind</blockquote>

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#331895

Hi Ram,

Because you just provided the email & username in your ticket JKO-623404, our support team could not find out reason why you had not been able to download the template.

With our payment ID provided today, I have found out that this payment is not associated to your rheob account but another account named rheo99 which also have the same domain in emails.

Please login using the rheo99 and your download problem will be solved. Kindly update the ticket if you wish to merge the two accounts together.

[rheob Friend rheobJoin date: June 2007Posts: 8Downloads:0Uploads:0]

#331905

oh dear.. now i look stupid..
SO sorry about it.
My Bad!

I think the other account i had sometime ago.. jsut to take a look at the site..
oh well guess i must have forgotten over time..

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