Joomla Extensions Club 20,483 posts

[hermanj JAEC hermanjJoin date: October 2008Posts: 7Downloads:0Uploads:0]

#146496

i just paid for ja voice membership, but i cant use ja voice.. i need lincense key, but if i click in memberpage to view license key link then system tells me that “Domain not found!” ..but im sure that i marked my domain name when i buyed ja voice.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#325463

Hi there,

A support ticket ID# (LLP-474366) has been created and sent to you now. Kindly reply and provide us additional information for further assistance.

[hermanj JAEC hermanjJoin date: October 2008Posts: 7Downloads:0Uploads:0]

#325535

what is your time zone? i have gmt +2… there is no answer long time..

[hermanj JAEC hermanjJoin date: October 2008Posts: 7Downloads:0Uploads:0]

#325543

hey! when i can start to use this product???? i paid 300 usd, but i cant use it???? i ve been posting tickets in the morning to support, but noone answers..shame..

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#325561

Hi Hermanj

I have gone through your ticket list, your mentioned ticket ID ABF-928364 regarding the same issues has been replied via the ticket ID# LLP-47436.

Regarding the support, I have checked the time intervals of all support staff responses and all of them are all under 5 – 7 hours which is within our SLA commitment.

I believe you have got the license key by now. Feel free to reopen (by replying) the ticket in case you need further assistance.

Thank you.

[hermanj JAEC hermanjJoin date: October 2008Posts: 7Downloads:0Uploads:0]

#325620

Thank You! Now i got license what works! 🙂

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