JoomlArt Forums 32,862 posts

[marigny Friend marignyJoin date: April 2008Posts: 68Downloads:0Uploads:0 Thanks: 29 Thanked: 3 times in 1 posts]

#136751

I’m very angry at the moment on JA. Constituents for the Extensions Club paid 59 $. I can see since yesterday that the Payment via Pay is completed. JA has get the money. But I be still not released, although I urge a JA Showcase component must download. :(( :(( :(( :(( :((

And JA din´t answer me!!!!! :(( :(( :(( :(( :(( WHY??? >:( >:( >:( >:( >:(

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#284768

Keep cool, JA does not take your money away… Sometimes payments get delayed from PayPal directly and / or there must be some reason why you still can’t download.

To say it in german as you are german:

Joomlart.com nimmt nicht einfach Geld und verschwindet damit, manchmal dauert es hier etwas und der möglichste Grund kann auch sein daß PayPal die Zahlung verzögert. Wenn man mal durch die ganzen Themen schaut in welchen User supersauer auf Joomlart.com sind, es löst sich alles zum positiven. Nur etwas Geduld sollte man haben, es sind auch nur Menschen…

Also, viel Erfolg mit dem Modul, es wird in jedem Fall alles gut gehen….;)

[scotty Friend scottyJoin date: March 2008Posts: 2339Downloads:0Uploads:13 Thanks: 76 Thanked: 827 times in 595 posts]

#284782

Try logging out of your account and logging back in again. I do know that sometimes it can take a day or so for Joomlart to activate the account after payment has been received.

[marigny Friend marignyJoin date: April 2008Posts: 68Downloads:0Uploads:0 Thanks: 29 Thanked: 3 times in 1 posts]

#284789

Thanks for your answers, but see this…….

I get the message from JA at 09:52 that my membership is full activated, but if I want to download an extension I get this message:

marigny, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else’s post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

JA has forget to activate my membership!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

——– Original-Nachricht ——–
> Datum: Mon, 05 Jan 2009 09:52:48 +0700
> Von: “JoomlArt Support” <account@joomlart.com>
> An: casino-forum@gmx.de
> Betreff: : membership activation – cannot download extensions

> Dear XXX,
>
> This email is to inform you that your membership has been fully activated.
> You can download our extensions right now.
>
> If you have any difficulty when using our templates, you can post your
> questions on our forum or submit ticket via Premium support service for
> technical assistance.
>
> Sincerely,
>
> An Nguyen
> JoomlArt Customer Service

[marigny Friend marignyJoin date: April 2008Posts: 68Downloads:0Uploads:0 Thanks: 29 Thanked: 3 times in 1 posts]

#284790

<em>@scotty 103981 wrote:</em><blockquote>Try logging out of your account and logging back in again. I do know that sometimes it can take a day or so for Joomlart to activate the account after payment has been received.</blockquote>

Thanks for your reply: I have log out and login back again. This is not the solution…….

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#284796

<em>@marigny 103990 wrote:</em><blockquote>Thanks for your reply: I have log out and login back again. This is not the solution…….</blockquote>

Just use the premium support under your member area and it should be sorted quickly.

And just relax it will work out, seen it happen to some other users, no need to stress.

[marigny Friend marignyJoin date: April 2008Posts: 68Downloads:0Uploads:0 Thanks: 29 Thanked: 3 times in 1 posts]

#284803

Hi bennitos,

I use the premium support. That´s the reason because I´m so angry. They don´t activate my membership again……. 🙁

Actually Status “extension download”

marigny, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else’s post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[anisjolly Friend anisjollyJoin date: April 2008Posts: 661Downloads:0Uploads:15 Thanks: 33 Thanked: 96 times in 55 posts]

#284929

Hi marigny

if this still isn’t solved, have you tried to message Hung Dinh or MiCCAS?

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#285269

Hi marigny,

Send me a PM and include your ticket ID (if you’ve sent us an e-mail) and I will have this sorted for you 🙂

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#285399

“Marigny” has been in contact with us and we did have the download issue solved since 6 Jan. In certain cases, membership might not be activated instantly, it would be helpful for us if we are kept informed on the case via premium email support so that we could have a prompt reaction.

[quantaweb Friend quantawebJoin date: September 2007Posts: 38Downloads:0Uploads:2 Thanks: 4 Thanked: 6 times in 1 posts]

#285413

I am a totally thrilled and happy JA customer. I have been a template subscriber for over a year, and I just purchased a license to the extensions. I had to logout and log back in before I could download. I see no problem in that.

I cant say enough good things about JA, support, innovation, quality, and the patience demonstrated by the staff.

a loyal fan.

[havenew Friend havenewJoin date: December 2008Posts: 3Downloads:0Uploads:0]

#285783

<em>@hainn84 104780 wrote:</em><blockquote>”Marigny” has been in contact with us and we did have the download issue solved since 6 Jan. In certain cases, membership might not be activated instantly, it would be helpful for us if we are kept informed on the case via premium email support so that we could have a prompt reaction.</blockquote>

I can’t down, because I don’t have membreship, hic

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