Joomla Templates Club 406,261 posts

[ravsyn Friend ravsynJoin date: July 2013Posts: 5Downloads:0Uploads:0]

#188756

A few days ago I bought JATC Standard Membership – 1 year with QuickStart / Product Installation Service and JA Copyright Removal for 01 domain.

You didn’t registered my payment, I waited, then finally you solve the issue, I thanked you. Then, I receive and email from customworks@joomlart.com asking me for info about my hosting, database, joomla access to administrator, and I provided all the data with a special P.S. telling you could rewrite everything in order to install me all the extensions and theme for the site could be just like the JA Fubix. I was very happy. But then, I receive this message:

Subject: : (No subject)

Dear Ravsyn,

Just make clear that our installation service is available for quickstart package where our technical staff will install a fresh Joomla site with our template + built in extensions on your hosting.

I have checked your site http://ftv.mx/ftv and could see that it is running fine. I am going to install quickstart package without including sample data to keep your old data. (which all data? this is a fresh joomla 3.1 install everyone can deduce)

If you are fine with this, pls confirm me for my action.

Regards

I answered that I wanted my installation to be just as JA Fubix theme with all the sample data and extensions (if not why did I paid extra dollars for you to do it if you can’t do it?). I was clear in this issue in an earlier email.

The previous message was sent to me the last thursday, by now you can enter to my url and see nothing:

http://ftv.mx/ftv

I’m exhausted. It’s like a nightmare where you want to have what you pay for and you just don’t. I just want to have a normal service, not a great one, just normal.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#498193

Hello,

I am sorry for the delay in replying your ticket as our office is closed on weekends.

The incharge person has completed the installation for your site already. Pls check ticket ID# IOD-743-14192 to get the full info there.

Regards

[Author]

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