JoomlArt Forums 32,862 posts

[thepcpro Friend thepcproJoin date: May 2007Posts: 6Downloads:0Uploads:0]

#220419

ShanonnN

Apology happily accepted . Perhaps you should step back a bit more often and see things from the newcomers perspective, and perhaps Joomlart should not leave you to carry the burden of first line support.

From my viewpoint this is not your problem and I would hope that at some point the joomlart webmaster and crew will ponder this exchange and consider what more they could do to take the frustration out of what is otherwise an excellent resource.

For my part I need to press on and catch up on the last week of delayed webbuilding so it will be unlikely that I post here again unless events force me to do so.

kindest regards

thepcpro

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#220421

Alright guys, I think I’ve come in the middle of this and I’m a tad confused, so sorry if my response is completely different to what you’ve expected.

ShannonN isn’t a member of the moderation team nor a member of staff, therefore he doesn’t have a lot of access to the backend area. I also don’t have much access, however I do on the forum (being a moderator).

Now I would personally like to apologise for the delay in response that you have received, if you still need something answered please PM me and I will try my best to get the issue resolved. We are working on the system to better serve you, including new features and more members of staff.

I would also like to state, we don’t mind people who say bad things about JoomlArt as long as it is fair. I, like ShannonN, get annoyed with other people’s comments about the company even though their points don’t add up, or they don’t have any at all.

Overall, we’re trying our best to get the best support to you, and if you need any help with that you’re most welcome to contact me via PM.

[thepcpro Friend thepcproJoin date: May 2007Posts: 6Downloads:0Uploads:0]

#220425

<em>@MiCCAS 15951 wrote:</em><blockquote>
we don’t mind people who say bad things about JoomlArt as long as it is fair. I, like ShannonN, get annoyed with other people’s comments about the company even though their points don’t add up, or they don’t have any at all..</blockquote>

Fair point except who is the judge of what is fair. It is always a good idea to ascertain all the facts of a situation before stating that a poster is a noobie, know-nothing or just moaning.

That said I should make it clear that HAD I managed to regain access to the forum and respond via a PM I would have done so but, like bigrk on this thread – I could not access joomlart’s contact and support email stubs as they like the login came up ‘forbidden’ . I could only do so after I discovered that Firefox did not disable my access and then the fastest route was the forum – which is what it is for isn’t it?

Now, for the benefit of everyone I do believe there might be an issue with IE and the joomla login which may be temporary, may be caused by a bug during the server transfer, and just MAY be my fault, but IS still there and I’m having to use firefox ONLY on this website.

A fast and efficient response to my initial call for help on here and by email would have been better than all this and whilst I commend you all for your loyalty to joomlart I do think you need to consider that they are the cause of the problem and are still not part of the solution. Yes, I respect that they are busy, we all are – and that surely is the ‘spring der punkt’.

Anyway, I have my template, I have made my point for what it is worth and I may, or may not re-subscribe when I need to upgrade my status to developer. I hope you all have a great week-end, what is left of it and if anyone wants to give me any idea at all what caused my problem – I would be really pleased to hear from them.

😉

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