Joomla Templates Club 406,261 posts

[Jeancarlos Rodriguez Friend Jeancarlos RodriguezJoin date: September 2014Posts: 252Downloads:46Uploads:29 Thanks: 21 Thanked: 3 times in 1 posts]

#849516

Hi,

I am using bluehost as my hosting company, and they suspended my site because they said that they found malware in files. Phishing in my files. Now they want me to pay $250 for them to scan my files.
Is there any way to scan my files or restore my entire site?
i have done so much custom work to this site..

please help..

thanks

[Jeancarlos Rodriguez Friend Jeancarlos RodriguezJoin date: September 2014Posts: 252Downloads:46Uploads:29 Thanks: 21 Thanked: 3 times in 1 posts]

#849545

if i download all the files from my directory to my local hard drive, can i use a antivirus software to detect the bad files?

please help…

thanks.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#849576

Hi

Yes you can scan your files with an antivirus software and remove infected files , then restore them witjh original files , Joomla core or template files

[Jeancarlos Rodriguez Friend Jeancarlos RodriguezJoin date: September 2014Posts: 252Downloads:46Uploads:29 Thanks: 21 Thanked: 3 times in 1 posts]

#850097

I downloaded all the files and did a scan. It came out with nothing found.
Is there any recommended software??

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#850225

You can try with another antivirus or ask to your hosting a log file where they found infected files on your folders

[Jeancarlos Rodriguez Friend Jeancarlos RodriguezJoin date: September 2014Posts: 252Downloads:46Uploads:29 Thanks: 21 Thanked: 3 times in 1 posts]

#850326

they are trying to charge me $250 for them to scan. the only log that they gave me doesnt specify the exact files that are infected.
will a anti virus pick up phishing infected files…

can i upload a new version of the template and reconnect the database..and just add the custom.css file…

thanks for your help.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#851828

Hi

I’m not able to answer to your question, you can only try to do in this way in a local installation and then try to verify if it works as you expecting it to do

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