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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1026805

Hi
Can u tell me the Template and T3 plugin you are using on your site? So that i can replicate this bug at my end and investigate this issue?
Also let me know in which browser you are facing this issue.

Regards

[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1026829

Hi

The template is t3_bs3_blank.

The T3 Framework plugin version is 2.6.3.

The problem occurs in both Safari & Chrome on an iPad Air 2 in my case.

To replicate use an iPad (not Chrome dev tools), go to this URL:
https://www.simplywebsitesupport.co.uk/

Select the Services menu, you should find (although not every time) the drop down appears, then disappears very quickly and can then be selected again without refreshing the browser.

Many thanks for taking a look.

Richard

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027107

Hi
Thanks for the issue, I also getting this issue on your site.
Kindly allow me for time to replicate the issue and check it with the development team.
I will update you Here once I have an information on it.

Regards

[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027133

Hi Pankaj

Thank you, I’ve also been able to replicate it on this default T3_BS3_Blank template on this test site:
http://dev.simplywebsitesupport.co.uk/

I look forward to your solution.

Thanks

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027350

Hi
Kindly post your site FTP account details via Private reply.
Regards

[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027477

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027569

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[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027663

Hi

It looks like it fails as you have FTP selected, it must be SFTP.

Can you try it with SFTP, it should then work.

Thanks

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027665

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[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027671

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027678

Hi
Sorry for the confusion,
You shared details Here http://dev.simplywebsitesupport.co.uk/
And the super user details seems different.
Can u give me test site details where i can disable the extensions?
On fresh package we are not able to replicate the problem.

[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027681

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1027691

Hi
I tested your site also http://dev.simplywebsitesupport.co.uk/ And there is no issue in the dropdown of menu in Ipad view, It’s working fine, http://prntscr.com/eylxhg I only disable the Widgetkit extension on the test site. You can disable the 3rd party extension one by one to check it on your live site.
It also working fine with the demo site.
Regards

[richpig Friend richpigJoin date: September 2014Posts: 7Downloads:1Uploads:0]

#1027697

Hi

Thank you, I think you’re right, it appears to be the System – Widgetkit plugin, as soon as that is enabled the iPad dropdown menu breaks.

I’ll look into this further and ask their advice too and see if there is a way to fix it.

Thanks for your help.

[Author]

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