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[sx06050 Friend sx06050Join date: August 2010Posts: 14Downloads:0Uploads:0 Thanks: 2]

#154010

Hello,

i got a mail form the support for two days.
I mailed back (twice), but i get no answer.
How long must i wait?

Because:
I bought the wrong access (it was for Drupal template – i need Joomla templates).
And now i´m waiting and waiting and waiting.
I would start with an new domain, but i could do hardly nothing with it.

Thx!

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#354475

Hi,

Your issue has been followed up via ticketID: VZE-256848, you can login to our support system http://support.joomlart.com to get the response.

I would like to quote the content sent on 31 Aug 2010 10:58 AM here.

=============QUOTE===================
Dear Martin Bruendl,

Thank you for contacting Joomlart and I am so sorry for any inconveniences that might have caused.

I have checked and could see that you have made successful payment for JDTC themes club (Drupal club) and JAEC Extensions club (Joomla extensions).

I suppose that you have made wrongly payment for JDTC themes club because the link you would like to download is of JATC templates club.

Please kindly confirm and I will switch the membership for you.

=============END QUOTE===============

However, I have already temporarily switched your current membership JDTC Standard Membership – 1 year to JATC Standard Membership – 1 year for you until getting your confirmation.

Enjoy our Joomla templates and get back to us if you need any other queries.

[Author]

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