Public Forums 71,145 posts

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1082082

Create an initial homepage for a new site using JA Builder but it appears that the template is broken or there is some other setting issue. Please advise.

You can view the site at travel.somedaytrips.com

The page is just completely broken from what I can tell

We also had an issue with getting out of the edit page and back to the stadnrad admin console

The only other plugin loaded is admintools

• This topic was modified 6 years, 11 months ago by  stulaine.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082116

Hi,

Kindly share the credentials of your site and clarify the issue you’re facing, I will check for you.

Regards

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1082680

Hello are we going to get any action on this ticket?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082876

Hi,

It seems that I need another login info to access backend of your site: http://prntscr.com/hqwqrf

Could you share this info also?

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1082946

We reinstalled everything so the only thing on the site is joomla and your builder template and no admin tools. You can access now.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1083138

Hi,

Could you share the FTP account also?

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1083511

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1083657

Thanks for the info, let me check and will get back to you.

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1083747

This reply has been marked as private.

[stulaine Friend stulaineJoin date: February 2014Posts: 106Downloads:194Uploads:9 Thanks: 20 Thanked: 24 times in 2 posts]

#1083939

I have moved on to a competitors product because if builder can’t basically work in a brand new site and dropping a library homepage item in it then it probably has many other issues. Maybe in the new year you will have it working. Also I know it is the holidays but the time to get this resolved was excessive.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1084172

Hi,

This issue is weird, the developer is working on it, pls give us more time.

Thank you!

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1084403

Hi,

Could you pls update the login info again? as it seems not work now.

Thank you!

[Author]

Posts