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[dex901 Friend dex901Join date: September 2011Posts: 4Downloads:0Uploads:0 Thanks: 3]

#197043

Hi there

I have the most current version of JA Comment installed – v2.5.3 in Joomla 3.2.3
When I go to the Joomla Extension Manager, it shows that I have the correct versions installed.
However, when I go into the backend controls for JA Comment and select Documentation and Support, it reports this:

Documentation and Support
Your version: 1.0.7 Latest version: 2.5.3 New version available! Upgrade now.
Selecting Upgrade now just goes around in a loop.

Is there a file that can be updated to correct this anomaly ?

I installed JA Comment way back in Joomla 1.6, and have continued with the module all the way through to Joomla 3.2.3

I can supply login details if required.

Regards
Derek.

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#532278

Hi Derek,

If you did install a current JA Comment version but some admin pages display a wrong one, than to me it sounds like a cache issue.

To check if this is the case, please play with System -> Clear Cache -> Delete and System -> Purge Expired Cache -> Purge expired.

Hope this helps,

Regards,

Alex

[dex901 Friend dex901Join date: September 2011Posts: 4Downloads:0Uploads:0 Thanks: 3]

#532388

I clean my cache and purge my expired cache all the time.
This has made no change.
There must be a specific file or database value that can be altered, unless this is a common bug for JA Comment 2.5.3
I even un-installed all JA Comment Modules and Plugins and then re-installed – this made no difference.
It doesn’t seem to be causing any problems, it just just annoying that it displays a false value.

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#532391

Hi,

Please PM me your Joomla Super User login details to have a look around.

Regards,

Alex

1 user says Thank You to alexsmirnov for this useful post

1. dex901

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#532457

Hi Derek,

It does seem like there is a bug in our JA Comment package for J! 2.5 & 3. So, I am now referring this issue to our developers.

Regards,

Alex

1 user says Thank You to alexsmirnov for this useful post

1. dex901

[dex901 Friend dex901Join date: September 2011Posts: 4Downloads:0Uploads:0 Thanks: 3]

#532476

Thanks for taking the time to investigate.
I really appreciate how quickly you responded to my query.
Cheers 🙂
Derek.

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#532511

Hi Derek,

JoomlArt developers have now officially raised this issue as a bug for you. You can follow its progress at http://pm.joomlart.com/browse/JAECCOMCOMMENTJVI-438

Have a great weekend 🙂

Regards,

Alex

[Luna Garden Moderator Luna GardenJoin date: July 2011Posts: 2617Downloads:80Uploads:96 Thanks: 78 Thanked: 453 times in 425 posts]

#546660

<em>@dex901 423416 wrote:</em><blockquote>Hi there

I have the most current version of JA Comment installed – v2.5.3 in Joomla 3.2.3
When I go to the Joomla Extension Manager, it shows that I have the correct versions installed.
However, when I go into the backend controls for JA Comment and select Documentation and Support, it reports this:

Documentation and Support
Your version: 1.0.7 Latest version: 2.5.3 New version available! Upgrade now.
Selecting Upgrade now just goes around in a loop.

Is there a file that can be updated to correct this anomaly ?

I installed JA Comment way back in Joomla 1.6, and have continued with the module all the way through to Joomla 3.2.3

I can supply login details if required.

Regards
Derek.</blockquote>

Hi Derek,

JA Comment is updated to compatible with Joomla latest version (3.3.3), and also include the fix for your issue

Go to download page or update this extension thru JA Extension Manager and try it.

1 user says Thank You to Luna Garden for this useful post

1. alexsmirnov

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#546748

I’ve marked this thread as “Solved” now.

Regards,

Alex

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