JoomlArt Forums 32,862 posts

[romolo Friend romoloJoin date: August 2012Posts: 585Downloads:97Uploads:37 Thanks: 79 Thanked: 23 times in 11 posts]

#201154

Hi we renewed our Developer membership this afternoon, we paid through PayPal however it appears our membership isn’t active as we cannot download templates, extensions or visit certain areas of the forums…

Order ref: 422955

Please resolve ASAP

Thanks

R

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#548747

While this should be an automatic process, I am escalating this onto the JA Business Dept to review your transaction and respond/resolve a.s.a.p.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#548773

<em>@romolo 444812 wrote:</em><blockquote>Hi we renewed our Developer membership this afternoon, we paid through PayPal however it appears our membership isn’t active as we cannot download templates, extensions or visit certain areas of the forums…

Order ref: 422955

Please resolve ASAP

Thanks

R</blockquote>

Could you please PM me the transaction ID of your payment so that I can trace it at our end ?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#548819

@romolo : Thank you for providing us with the payment transaction ID in support ticket #HFU-138-99023 . Your membership is fully activated and ready to use now.

[maurine valenti Friend maurine valentiJoin date: December 2014Posts: 2Downloads:0Uploads:0]

#558109

Wow talk about prompt technical support, good job guys! 🙂

[sayram Friend sayramJoin date: February 2015Posts: 3Downloads:2Uploads:0 Thanks: 3]

#561003

I’m facing same problem any online authorized here? Do i really have to wait until Monday? Got a lot of questions and works to do here.

Ticket ID: DJQ-830-62678

Thank you.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#561091

<em>@sayram 460753 wrote:</em><blockquote>I’m facing same problem any online authorized here? Do i really have to wait until Monday? Got a lot of questions and works to do here.

Ticket ID: DJQ-830-62678

Thank you.</blockquote>
Your membership is active now as we answered via ticket # DJQ-830-62678 also 🙂

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