Joomla Templates Club 406,261 posts

[northvilledl Friend northvilledlJoin date: August 2008Posts: 4Downloads:0Uploads:0]

#192689

We’ve had an apparently random reoccurring issue with the JA Edenite Template on Joomla 2.5 whereas the site suddenly switches to the mobile template (which we have disabled). The issue is “cleared” up by clearing the T3 cache.

How can we prevent this from happening? It looks like a bug. We have the latest Joomla 2.5 version installed as well as the latest Edenite 2.5 template. The server runs on IIS. The site is http://www.northvillelibrary.org

Thanks.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#514134

How often does this issue occur?

[northvilledl Friend northvilledlJoin date: August 2008Posts: 4Downloads:0Uploads:0]

#514135

Seems to be random. I’ve not found any way to “trigger” it or cause the issue.

I have the site cache turned OFF (was in JOIN/MINIFY), but that did not solve the issue. I turned off the template cache as well, and the issue still persists.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#514136

I am going to forward your issue onto the JA Development Team to take a look at and consider a solution for you.

[northvilledl Friend northvilledlJoin date: August 2008Posts: 4Downloads:0Uploads:0]

#514137

Thanks.

Adding one thing: noticed we may not have the latest template update.

Updates are showing:
JA Edenite Template for J25 & J30 Update Template 2.5.4 N/A Site http://update.joomlart.com/service/tracking/j16/ja_edenite.xml

When attempting to install this, consistent error results:

Unknown Archive type
Update path does not exist

Error updating COM_INSTALLER_TYPE_TYPE_.

Unknown if that is related or not (on the off chance that the fix for this issue would exist in the update, which doesn’t seem to work, and if I’m incorrect, the URL shows it’s for 1.6, not 2.5…)

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#514286

Hi,

You can take a BACKUP of your site and try to update this template and JAT3 framework. The above error updating will occur when you use Joomla update service to update JA products. It’s recommended to use our JA Extension Manager (JAEM) component to update. The latest version for this template can be confirmed here: http://www.joomlart.com/forums/downloads.php?do=cat&id=20068

[northvilledl Friend northvilledlJoin date: August 2008Posts: 4Downloads:0Uploads:0]

#514795

Thanks, the template did manually update with the download.

We will have to see if the first issue is still happening, however… it appears completely random still…

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#514883

Hi,

Try to keep template and JAT3 framework up-to-date, then back to us if problem occurs again.

Kind regards

[Author]

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