Joomla Templates Club 406,261 posts

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#167188

Hello,
I have a problem to edit the articles as a director. See the attached file.

regards,
Mbako Moussas

http://www.joomlart.com/forums/images/editor/attach.png

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Attachments:

1. 

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#405132

Hi
Would you mind PM with your site access than i can help you for check ?
Thank you
Viet Vu

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405147

Please pm me instead post here while it’s public.
Thank you.
Viet Vu

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405490

i am still waiting to respnd to my requet PM

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#405493

<em>@canafrica 258186 wrote:</em><blockquote>Hello,
I have a problem to edit the articles as a director. See the attached file.

regards,
Mbako Moussas

http://www.joomlart.com/forums/images/editor/attach.png</blockquote>
Mbako:

I’m afraid I’m a bit confused . . . from what part of the Joomla Administration Backend did you snap that screenshot?

What exactly are you attempting to accomplish?

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405495

her eis the step content->Article Manager . I see the liste of arcticles them

I try to edit any article and its give me that screenshot

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#405498

<em>@canafrica 258806 wrote:</em><blockquote>her eis the step content->Article Manager . I see the liste of arcticles them

I try to edit any article and its give me that screenshot</blockquote>
Forgive me for having to ask this question, and please try not to take offense . . . but did you acquire this template directly from JoomlART? Or did you, perhaps, obtain it from a warez site?

I only ask because I have never seen either that article management configuration nor that error message in a Joomla based administration.

Might I suggest submitting a support ticket with your url and backend administration access information so that we might take a closer look to see what the issue might be?

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405500

I bought because from joomlart and have an account with you. I have already submitted a request for help but they have not rep;y yet, the the assistance seams very slow.

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405501

for your information, jooservices ask me to PM the site access with a did and no reply yet

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#405502

Do you have a support ticket with your account details so I can take a look for you?

Problem is if you PM a supporter and they are not online it can take a while for a response as only they can see your PM. If you raise a ticket with your details then any support member can assist you.

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405505

I can not found it but submit a new one #EHU-296-61231

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#405511

Grrr, something seems to be wrong with the ticket system as your ticket is locked for me. I will get that looked into but the JA guys are in bed right now. Please drop me a PM with an admin login and I will take a look as soon as I get it..

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#405530

<em>@canafrica 258801 wrote:</em><blockquote>i am still waiting to respnd to my requet PM</blockquote>

Hi there
I’ve just received your PM. Let’s me check your issue.
Thank you
Viet Vu

[canafrica Friend canafricaJoin date: November 2010Posts: 9Downloads:0Uploads:1]

#405537

Ticket: #EHU-296-61231

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#405540

Hi there,
Im still follow your issue. In your ticket / also PM i’ve replied to ask for FTP access for some check.
Please update / reply your ticket w/ your FTP than i can help you on this issue.
Thank you
Viet Vu

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