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[ntonline Friend ntonlineJoin date: January 2009Posts: 164Downloads:31Uploads:42 Thanks: 24 Thanked: 12 times in 1 posts]

#193674

Hello,

I am trying to add the slideshow to the JA Music template and the thumbnail images are not showing up for the videos as expected.

A screenshot showing the settings for the slideshow are attached:

Am I doing something wrong or is this module not functioning as it should be? Thanks in advance for your help.

Mike

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[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#518193

Hi Mike, please PM me your site URL and Admin account, I will check and help you out.

[ntonline Friend ntonlineJoin date: January 2009Posts: 164Downloads:31Uploads:42 Thanks: 24 Thanked: 12 times in 1 posts]

#520655

<em>@Nazario A 405590 wrote:</em><blockquote>Hi Mike, please PM me your site URL and Admin account, I will check and help you out.</blockquote>

Nazario,

I sent a PM with my information last week. I’m still having an issue and was wondering if you’ve had a chance to look at this issue. As a reminder, the thumbnail images are not appearing in the slideshow. (BUG ID CSPR-9236)

Thanks,

ntonline

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#521036

@ntonline,

I can not access your Admin with the info you sent me. I replied to you via PM. Please check your PM.

[grupodwe Friend grupodweJoin date: July 2013Posts: 1Downloads:0Uploads:0]

#521280

Good morning.

I have the same problem. I think it is due to the permissions of a folder but not which. Can you help?

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#521351

@grupodwe,

What’s the type of video you are using?

In JA Muzic template, JA Slideshow will get videos from the articles and it support for three type: Youtube, Vimeo, MP4.

Also, you can add the video into the article as this image:

Please try again then let me know how it goes.

If the problem still remains, you can PM me the url, admin credentials of your site, I can investigate further.

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