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[thuanlq Friend thuanlqJoin date: October 2010Posts: 528Downloads:0Uploads:29 Thanks: 8 Thanked: 121 times in 99 posts]

#369904

<em>@jantunes 212519 wrote:</em><blockquote>Get in the line, please. I openeed a support ticket yesterday and besides a quick visit to the site early morning, nothing happenned. And I simply can not figure it out although I’ve been the only day around it… Localhost, quickstart, same server as my website, everything works… but not on my main site.

At the momnent Iam using JA News FD from Teline III and it’s working, but not as I wanted my FP to be… If I upgrade it I get the problem again. And I’ve no chance with JA News Pro… If it’s not the PHP and all the rest, what is it?</blockquote>

Hi,
These problems are because of configuration page, japaramhelper element didn’t load css, js files ( there paths were incorrect ). To fix there problems, please try do as following:
JA news pro, JA news fp:
– Open “japaramhelper.php” file on location “modules/mod_janewspro/elements/”.
– Edit line 27


$uri = str_replace(DS,"/",str_replace( JPATH_SITE, JURI::base (), dirname(__FILE__) ));

Replace it to


$juri = JURI::base ();
$juri = str_replace( JPATH_SITE, "", $juri);
$uri = str_replace(DS,"/",str_replace( JPATH_SITE, $juri , dirname(__FILE__) ));

These problems will be fixed in new version of ja news pro, ja news fp

[k0nan Friend k0nanJoin date: December 2010Posts: 12Downloads:0Uploads:0]

#369956

<em>@jantunes 212519 wrote:</em><blockquote>Get in the line, please. I openeed a support ticket yesterday and besides a quick visit to the site early morning, nothing happenned. And I simply can not figure it out although I’ve been the only day around it… Localhost, quickstart, same server as my website, everything works… but not on my main site.

At the momnent Iam using JA News FD from Teline III and it’s working, but not as I wanted my FP to be… If I upgrade it I get the problem again. And I’ve no chance with JA News Pro… If it’s not the PHP and all the rest, what is it?</blockquote>

debugging with chrome the admin page of janewspro or janewsfp I encountered this error
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

while loading
/modules/mod_janewspro/admin/helper.php?japaramaction=changeTheme&theme=linear&template=ja_teline_iv

could you please verify ?

[k0nan Friend k0nanJoin date: December 2010Posts: 12Downloads:0Uploads:0]

#369964

<em>@k0nan 212602 wrote:</em><blockquote>debugging with chrome the admin page of janewspro or janewsfp I encountered this error
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

while loading
/modules/mod_janewspro/admin/helper.php?japaramaction=changeTheme&theme=linear&template=ja_teline_iv

could you please verify ?</blockquote>

chmod /modules/mod_janewspro/admin/helper.php to 744 and the problem is solved…
i WARMLY suggest joomlart to investigate on this problem..

[jantunes Friend jantunesJoin date: February 2008Posts: 119Downloads:8Uploads:13 Thanks: 16 Thanked: 13 times in 2 posts]

#369995

What do you mean? by changing the permissions from 644 (that the demo template as without problems) to 744 the problem is solved? I’ve just tried and it does not work. And I’ve tried it in both versions of JA News Pro, the initial and the updated.

And again, people from JA visited my website, at http://www.fotodigital-online.com, but because it is working – but not as I intended it to – they did not seem to try the modules. I don’t get it. Iam working on a site that was stable with the old JA Opal since 2009 and was not expecting to have this strange situation, specially after testing the template in various configurations, either on Wamp or on a online server. What is wrong and where is support when we need it?

:((

[axelf Friend axelfJoin date: December 2010Posts: 4Downloads:3Uploads:0]

#370020

It doesnt worked out my problem. Still cannot do Apply or Save on janewspro and janewsfp.
In the chrome after debug I got this error while clicking on Save:
Refused to set unsafe header “Connection” mootools.js:80
Uncaught SyntaxError: Unexpected token <

[jantunes Friend jantunesJoin date: February 2008Posts: 119Downloads:8Uploads:13 Thanks: 16 Thanked: 13 times in 2 posts]

#370043

Well, thanks but still it does not work.

Anyway, it’s good to have JA stating that there are problems and that the path was incorrect. It would be helpfull to have statements like this coming up first place on the site when they are said, so people don’t loose their sleep over the days thinking they’re nuts or something worst.

I’ve been for five days trying to understand what was not working and if I was doing something wrong. And now it seems that the problem is mine, but the origin is not from my side. As happened two years ago with JA Opal, when I told many a time that there was a problem with the template, on my contacts with support, for them to tell me there was nothing wrong… until they finally agreed that the section/categories code was simply missing on the template.

It would be nice for JA to assume any errors as soon as they happen and try to work with us on a transparent way. I do think you have some fantastic templates, but you need to be more proactive on the support area and not just try to get a SOLVED on any questions and remarks. I don’t usually complain, I try to sort out my problems, either looking for what others write or departing from my experience (I sometimes laugh at questions made here that just show people don’t read the manuals… I know, I’ve been there), but I think JA only has to gain from being completely open to the people that choose them.

A template like JA Teline IV, which holds so many promises, deserves the best service, so in turn we can show out the best sites made with it. It will be the best advertising for JA, I guess…

For now I just want my Teline IV to work. I had the first Teline on my site in 2008, skipped the other two but now I decided to go for it again, so I need it to work as promised. So please, get the code out of the door…

[axelf Friend axelfJoin date: December 2010Posts: 4Downloads:3Uploads:0]

#370267

Its not working.
Waiting for the new version of ja news pro, ja news fp.

[k0nan Friend k0nanJoin date: December 2010Posts: 12Downloads:0Uploads:0]

#370272

the control panel of JA teline IV become unacessible too

chrome debug says it can’t connect to one Google Font file…

ehi joomlart, are you calling this “support” ?
3 ticket open, 0 replies.. WOW

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#370287

Hi everyone,

Have you tried thuanlq’s solution? It would be easier for us to indentify the prob if you provide us admin + ftp account, we can then debug the issue.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#370353

<em>@k0nan 212612 wrote:</em><blockquote>chmod /modules/mod_janewspro/admin/helper.php to 744 and the problem is solved…
i WARMLY suggest joomlart to investigate on this problem..</blockquote>
Yes, its problem with permission on the File.

/modules/mod_janewspro/admin/helper.php file is used for processing AJAX Request,

[Nguyen Hong Friend Nguyen HongJoin date: September 2014Posts: 79Downloads:137Uploads:4 Thanks: 6 Thanked: 20 times in 18 posts]

#370384

Please give us link, admin account, ftp account. We will detect on your site to find out the cause. If that’s the bugs of the module we will fix it and release the next version. Thanks you 🙂

[jantunes Friend jantunesJoin date: February 2008Posts: 119Downloads:8Uploads:13 Thanks: 16 Thanked: 13 times in 2 posts]

#370430

I’ve openned a ticket and sent all info for you to look at site, but no one has been there. That was three or four days ago now… So what else shall I do. My site is looking odd, with a Teline IV with a Teline III JA News FP and some modules to fill the front page… I’ve tried everything but it does not work. And no JA in sight on my site…

[Nguyen Hong Friend Nguyen HongJoin date: September 2014Posts: 79Downloads:137Uploads:4 Thanks: 6 Thanked: 20 times in 18 posts]

#370587

Hi jantunes,

I have checked on your site. Your problem is cmod of “modules” folder is 777 and “mod_janewspro” folder is 755. I changed the directory is 755 modules. “Save” and “Apply” button of the JA News Pro module worked fine. We will try to fix this so it does not depend to the permission of folder and file.
Please check again and tell me if you need anything more :).

[lifecolor Friend lifecolorJoin date: March 2008Posts: 10Downloads:4Uploads:0 Thanks: 3]

#370914

Not work i put chmod 755 on all folder and file … please help

[axelf Friend axelfJoin date: December 2010Posts: 4Downloads:3Uploads:0]

#371453

It didnt work to me either.
Will there be soon a module version that works? Please?

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