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[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#867661

Hi,
when I write an email, the email button sendout following error-message : Could not execute: /usr/sbin/sendmail -t -i -f admin@xxx.de

Only when I enter an emailadress in the contact email field which is registered as a siteuser it works fine.

How can this happen? Can you help me?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#868469

Hi @miciba,

Which field did you add the email to replicate the issue?

You can send me URL of your so I can have a look and screenshot to reproduce error.

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#869010

Thanks.
The URL ist http://www.frauenhaus-pobiedna.de/onepage and the quickcontact module is in the bottom of the site.

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[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#869014

Thanks!

The URL is http://www.frauenhaus-pobiedna.de/onepage. I send you a screenshot too -> attachment

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#869478

Maybe there is something wrong with the host you’re using. Please try to create support ticket & ask your host about:

• Is this is correct path: /usr/sbin/sendmail ?
• Does the host support sendmail function or not? (as I know not every host supports this)

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#869729

The subdirectory http://www.frauenhaus-pobiedna.de/onepage is the testsite for the main site http://www.frauenhaus-pobiedna.de.
The main site runs with sendmail and the path there is /usr/sbin/sendmail as well. I tested the email-function at the main site and it works but not at /onepage.
I spoke with the host support (strato) and he gave me the hint, that the value of the email field in the formular can be the problem.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#870378

Could you also update the admin account of your site? I will have a look at the configuration: http://static.joomlart.com/images/blog/2015/nov/Add-new-post.gif

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#870422

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#871119

I tried to change the mailer on your site via Backend > Global Configuration > Server > Mail settings: http://prntscr.com/9w8h3d

but none of them work, the server doesn’t support those functions, you can give it a try to test

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#872896

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#873504

Could you please contact them again and ask for one of these mail functions? as at this moment, seems that they are not supported so you can initiate the send mail feature on your site.

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#876333

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#880344

Please try to change to the correct mail path: /usr/local/sbin/sendmail (as you mentioned above). I tried to change via Global Configuration on your site but seems that the ‘configuration.php’ file is not writable so it doesn’t affect. Pls contact your host for help to change this.

[miciba Friend micibaJoin date: December 2013Posts: 43Downloads:38Uploads:2 Thanks: 5]

#886787

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#888282

Could you try going to Global Configuration in backend > Server tab and and set to PHP Mail? http://prntscr.com/a6fd7h

Then try with contact form, you will see this error message: Could not instantiate mail function

and tell your host to check this.

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