Joomla Extensions Club 20,483 posts

[mediasaurus Friend mediasaurusJoin date: July 2016Posts: 11Downloads:35Uploads:2 Thanks: 2]

#961687

Hi,

Having a little issue with this plugin.
Somehow I’m getting an error when using the "FancyBox" layout.
All other layouts are working fine, but Fancybox isnt… Shows me the spinning icon and gives me this error:
‘jquery.min.js:2 Uncaught TypeError: Cannot read property ‘ownerDocument’ of null’

Any suggestion how to solve this?

I’m running Joomla 3.6.2 with T3 BS3 Blank theme.

Thanks!
Mark

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#961903

Hi Mark,

You can provide us the URL and admin login info of your site and URL of page where I can see the issue, I will take a look.

[mediasaurus Friend mediasaurusJoin date: July 2016Posts: 11Downloads:35Uploads:2 Thanks: 2]

#962123

Thanks.
Since it’s a localhost config, I’ll send you the details privately.

Thanks!
Mark

[mediasaurus Friend mediasaurusJoin date: July 2016Posts: 11Downloads:35Uploads:2 Thanks: 2]

#962125

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#962414

Could you also update the FTP account? it’s better with a closer look at the code.

[mediasaurus Friend mediasaurusJoin date: July 2016Posts: 11Downloads:35Uploads:2 Thanks: 2]

#963984

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#964286

Thanks for the info, let me check and will get back to you.

[mediasaurus Friend mediasaurusJoin date: July 2016Posts: 11Downloads:35Uploads:2 Thanks: 2]

#965407

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#966033

Give me more time on this, I will try to investigate further.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#966231

Could you help to check your site’s URL again? I can’t access it now.

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