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Arvind Chauhan Moderator
Arvind Chauhan
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November 19, 2012 at 2:15 am #182377[ UPDATE ] : Downloads are back. Support.joomlart.com will be up again in the next few hrs.
Hi Guys,
We are experiencing downtime due to server hardware failure and some of our services especially the downloads are down for the moment.
We are working with the hosting company to fix the issues asap. Sorry for the inconvenience, we hope everything to be normal in the next 12 hrs.
Regards
JoomlArt Team
9 users say Thank You to Arvind Chauhan for this useful post
writeonwoman Friend
writeonwoman
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November 19, 2012 at 2:19 am #473335Yes, I have had some problems lately also. Regards.
1 user says Thank You to writeonwoman for this useful post
billyk Friend
billyk
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November 19, 2012 at 2:23 am #473336thank you. i was hoping it wasn’t my browser or something. i spent a lot of time trying to figure out what happened.
1 user says Thank You to billyk for this useful post
folamour Friend
folamour
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November 19, 2012 at 3:51 am #473357thanks to warn users ; )
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dmc0412 Friend
dmc0412
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November 19, 2012 at 4:06 am #473361Thank you for this post. I am a new member looking forward to test-driving your products. I hope the issue is resolved soon.
1 user says Thank You to dmc0412 for this useful post
tfosnom Friend
tfosnom
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November 19, 2012 at 4:37 am #473373Thanks for the heads up Arvind,
however a hosting company the size & level of service that a big compay like JA needs, having hardware failure? That is almost unheard of in this day & age with triple redundancy and safeguards. Please tell us the hosts name so we don’t use them, like if they can’t have it fixed in 4 hrs or less 🙂 then they shouldn’t be in business.
Do hope it gets sorted. Shannon3 users say Thank You to tfosnom for this useful post
tom_laan84 Friend
tom_laan84
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November 19, 2012 at 7:06 am #473393How come it took you guys 48hours to figure this out and inform us? Thats a big failure on your part…
2 users say Thank You to tom_laan84 for this useful post
Arvind Chauhan
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November 19, 2012 at 8:33 am #473417<em>@tfosnom 346829 wrote:</em><blockquote>Thanks for the heads up Arvind,
however a hosting company the size & level of service that a big compay like JA needs, having hardware failure? That is almost unheard of in this day & age with triple redundancy and safeguards. Please tell us the hosts name so we don’t use them, like if they can’t have it fixed in 4 hrs or less 🙂 then they shouldn’t be in business.
Do hope it gets sorted. Shannon</blockquote>Yeah, its a shame. We are on softlayer.com and we are now moving instances to their cloud service cloudlayer.com. Downloads are back and support.joomlart.com will be up soon. Our sister sites themebrain.com and designwall.com were also affected.
<em>@tom_laan84 346852 wrote:</em><blockquote>How come it took you guys 48hours to figure this out and inform us? Thats a big failure on your part…</blockquote>
I was in office till 5 on saturday and all was fine, we updated 35 templates for J 2.5.8 and in the evening we had reports of its being up and down.. so server admin has been working with the hosting company to get the issue resolved.. when that took more than expected ..we started moving to cloud instances. Yeah this post should have came up early, apologies.
Will be more proactive in keeping members informed.
Regards
Arvind
1 user says Thank You to Arvind Chauhan for this useful post
kiluazolndix Friend
kiluazolndix
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November 19, 2012 at 8:50 am #473420owh..it’s a shame but i believe you’re doing well, keep update information.
1 user says Thank You to kiluazolndix for this useful post
phenomeno Friend
phenomeno
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November 19, 2012 at 9:01 am #473423I still can NOT download JA WALL >:(
henrik larsen Friend
henrik larsen
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November 19, 2012 at 9:05 am #473424<em>@drarvindc 346787 wrote:</em><blockquote>[ UPDATE ] : Downloads are back. Support.joomlart.com will be up again in the next few hrs.
Hi Guys,
We are experiencing downtime due to server hardware failure and some of our services especially the downloads are down for the moment.
We are working with the hosting company to fix the issues asap. Sorry for the inconvenience, we hope everything to be normal in the next 12 hrs.
Regards
JoomlArt Team</blockquote>
Hello The JoomlArt Team
Thanks for your update, also nice with information about what has happened, and thanks for information on when the expected normal operation.
Continued good day.
sincerely,
Henrik Larsen1 user says Thank You to henrik larsen for this useful post
Arvind Chauhan
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November 19, 2012 at 10:49 am #473442<em>@phenomeno 346879 wrote:</em><blockquote>I still can NOT download JA WALL >:(</blockquote>
I just tried to download and i could. Please try another browser and if the problem persists, please email me directly at arvind@joomlart.com
Will help you out.
Arvind
November 19, 2012 at 11:42 am #473443I’m trying to update with the JA Extension Manager and only get “please wait …”. Is that a related issue?
EDIT: download from your site works for me. And after a long while of “please wait…” I get “Please update the service setting or contact with service provider.”
November 19, 2012 at 11:55 am #473444I still can not download JA Social, been trying since yesterday.
I am now getting<blockquote>You are downloading this file. Please download again in 2 minute.</blockquote>
Checked my downloads, nothing downloading. Waited 10+ minutes, same message.
I have sent you an email:((
Oh, and I haven’t dowloaded 360 items, only joined yesterday, and have not been able to download a thing:confused:
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