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[harmanhay Friend harmanhayJoin date: April 2009Posts: 11Downloads:0Uploads:0 Thanks: 4]

#173922

I have two Joomla 2.5 sites, both with JA Travel and JA Slideshow installed. As far as I’ve been able to determine, the sites are identical.

On one (http://yourwardrobeunlockd.com/ywu_test) site JA Slideshow works fine, but on the other one (http://foundationsrevealed.com/fr_test), I can’t save any changes to the module. I can click on the Save buttons, and nothing happens.

Using Chrome’s inspect element Console window, this is what I get when I click any of the Save buttons:

http://foundationsrevealed.com/fr_test/modules/mod_jaslideshow/admin/helper.php?japaramaction=saveProfile&profile=defaultFailed to load resource: the server responded with a status of 500
japaramhelper2.js:210 Uncaught TypeError: Cannot read property ‘successful’ of undefined

I have tried re-installing Slideshow, and that didn’t work. Then I tried copying over the module files from the working site to the non-working site, that didn’t work. Then I tried un-installing ALL Joomlart components, modules, plugins and templates, and then re-installing them in this order:
Extension manager
JA T3
JA Social
JA Tabs
JA Bulletin
JA Content Slider
Facebook likebox
JA Slideshow
JA Travel template.

Everything said it installed successfully, and I can save all changes to any other module on the problem site, just NOT Slideshow. Both these sites are located on the same server, so I’m a bit perplexed as to why they would not behave the same. I have also checked the file permissions, and they seem to be the same.

Any help you can give would be greatly appreciated.
– Marion

(BTW, Super admin user name and password provided is the same for both sites)

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#439643

Hi there,
Sorry for this late reply, have you handled it? let me know if you still need help 🙂

[hamzahali Friend hamzahaliJoin date: September 2008Posts: 2Downloads:0Uploads:2 Thanks: 2]

#440786

Even i am facing the same problem,

I am a developer member since 2 years. Pay you 500$ each year.

I opened a ticket for the same about month ago #SOX-962-79261
and i recieved this response

Dear Hamzah Ali,

we are sorry for not being much help in this case 🙁
I have tried many way but unfortunately i did not find out exactly what causing this issue, maybe the problem is releated to your hosting server so kindly contacting your hosting manager to get a hand.

I hope you understand that we always try my best to solve users’ issue but sometime that’s out of our ability.
Sincerely,

Dat Hoang Quoc
JoomlArt Customer Service.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#440790

Hi,
I’m really sorry for any inconvenience :(, I’m confusing which folder I should access to template that you install this slideshow module, please pm me a private message. I’ll have a try to help you :).

[manuelito1083 Friend manuelito1083Join date: September 2011Posts: 24Downloads:0Uploads:10 Thanks: 3]

#442250

Hi,
I have the same issue.
Could you give the answer to this problem?
I thank you in advance.
Manuel

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#442352

Hi,
Please check this file:

modulesmod_jaslideshowadminhelper.php
whether it contains this piece of code of not:

if (!defined('_JEXEC')) {
// no direct access
define('_JEXEC', 1);
defined ( '_JEXEC' ) or die ( 'Restricted access' );
Let me know if it doesn’t like this.

[bassetto Friend bassettoJoin date: November 2008Posts: 31Downloads:3Uploads:3 Thanks: 10]

#443827

it is present the string! What should I do to solve the problem? thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#443897

Hi bassetto,
What’s your problem like? you click on “save” button but it doesn’t do anything or it does but in frontend, nothing changed?

[bassetto Friend bassettoJoin date: November 2008Posts: 31Downloads:3Uploads:3 Thanks: 10]

#444134

Hello guys, please I can not save the form “JA Slideshow module for Joomla 2.5”. I tried with versions 2.5.1/2.5.2 and quickstart jatiris the module installs fine but when I open the administrator module to change the parameters can not in any way to save it. thank you very much.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#444429

Hi,
Have you check helper.php file I mentioned above? if it the same, please have a look at the permission of file and folder of this module.

Regards.

[bassetto Friend bassettoJoin date: November 2008Posts: 31Downloads:3Uploads:3 Thanks: 10]

#444542

Work locally not remotely. Thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#444662

Hi,
So have you check helper.php file above ? Is it the same with yours?

[bassetto Friend bassettoJoin date: November 2008Posts: 31Downloads:3Uploads:3 Thanks: 10]

#444700

yes equal, what should I do?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#444823

Do you use Firebug editor? when you click ‘Save’ button, there must be error with js or something like that and let me know what error is.

[bassetto Friend bassettoJoin date: November 2008Posts: 31Downloads:3Uploads:3 Thanks: 10]

#444947

use firebug but does not give me no errors! I click on “Save” but nothing happens .. I’m desperate for help. My template is JaTiris. Slideshow version is 2.5.1 I tried 2.5.2 but it is the same. thanks

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